Urgent Hiring for Big 4
Job Responsibilities:
- Identification of ways to improve CSTs productivity and Account mining
- Internal and external stakeholder management (example-solving for ambiguous situations between CST and Analysts, conflict, and escalation management)
- Awareness of Tax SBUs service offerings and collaboration with respective service lines
- Ensure team is updated on information about changes in tax rules, schemes and policy Service delivery
- Delivering high quality work to CST in light of changing regulatory environment
- Governance and MIS - Maintaining and reviewing of all operational and people metrics with PLs/Management regularly
- Adhere to operational excellence norms on tickets
- Productivity Improvement - Maintain optimal SLA and improving it regularly
- Innovation - Suggest and implement new ideas to make existing work efficient
- Ensure effective utilization of self and junior team members
- Drives Collaboration and Inclusion among the team members
- Team retention and motivation
- Ensure compliance with all office operating procedures-timesheets, dress code, leaves, office time, goal setting, interim and year end reviews.
- Initiatives beyond work
- Continually strive to understand the economic environment and bring team up to speed(example: latest tax reforms, tax laws, IT Acts and other statutory changes which may affect the clients)in areas which the business operates and provide excellent client service
- Broaden skill set by investing in technology/digitalization(example: BOT implementation, automation through excel, PowerBI and other productivity improvement tools) to add value in this dynamic environment
Qualifications: Commerce Graduates, CA/ CPA
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