Senior Analyst - Payments Investigation/Guarantees

- You ideally have a previous experience in the banking or finance industry.

- You are fluent in English; French knowledge would be highly appreciated.

- Proficient in Microsoft Outlook, Excel and Word.

- Minimum of 2 to 3 years of experience into Investigation of Payments Processing in Retail Banking

- Flexible to work in shifts

- Mission in Investigation Department

Ensure daily the processing of day to day activities that comprises of:

- Processing and follow-up of claims and disputes/litigations followed by payments processing.

- Processing the various information requests.

- Handling cancellation requests of payment orders and processing the modification requests on payments already executed.

- Processing return of funds as per the stated procedures.

- Management of accounting breaks.

Responsibilities:

- Process the daily operations as per the procedures and rules provided by the management.

- Participate in the fight against fraud and money laundering.

- Contribute to the detection and resolution of incidents.

- Inform the Management in case of any difficulties faced during resolving incidents.

- Participate in training new joiners.

- Participate in the improvement of quality and updating operational procedures.

Qualifications:

- Graduate/Post Graduate from a Business School with a Bachelor's degree in Economics or Business Administration