Description:

JD for Senior Analyst - Benefits Support Management

Position Summary:

Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

Primary Responsibilities:

- Act as the primary point of contact for the branch (US onshore), providing comprehensive support

- Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures

- Ensure end-to-end support of the policy lifecycle services.

- Conduct end-to-end renewal activities as a US Health Insurance domain expert.

- Coordinate with internal operations teams to complete renewal activities on time.

- Handle queries effectively to minimize rework at the service center.

- Identify risks and issues and navigate them to successful resolution.

- Maintain strong time management and organizational skills.

- Foster a positive relationship with onshore branch staff to enhance the overall customer experience.

- Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

Skills and Competencies:

- Excellent Written and Oral communication skills

- Advanced computer skills (Outlook, Word, Excel, PowerPoint).

- Interpersonal skills to foster strong relationships.

- Insurance domain knowledge.

- Proactive and self-reliant approach to problem-solving.

- Strong organizational and time-management skills

Minimum Qualifications and Experience:

- Graduate with 4+ years of experience in healthcare insurance exclusively in employee benefits or customer care, with expertise in both data and voice processes.

- 15 years of education is must (10 + 2 + 3 years Degree)

- Insurance certification good to have (Not mandatory)

- Transition/onboarding of service - good to have(Not mandatory)

Shifts: US Shift (6 PM to 2:45 AM OR 9 PM to 5:45 AM, subject to business requirements)

Training Duration: The training for this role will span 4 months to 5 months and will be conducted as classroom training at the office.

Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home, subject to business requirements)

Transport: Available within a 22 km radius from the office

Notice period: Immediate to 60 days ONLY

Minimum of 4+ years of experience in healthcare insurance exclusively in employee benefits or customer care, with expertise in both data and voice processes.

Excellent Written and Oral communication skills

Advanced computer skills (Outlook, Word, Excel, and Power Point) are essential.