Job Title: Senior Accounts Manager

Experience: 5-6 Years (including 2+ years in similar responsibilities)

Core Job Responsibilities

- Manage full-cycle book-keeping/accounting activities, including finalization, reconciliations, and reporting of General Ledger transactions.

- Coach, train, and mentor colleagues to enhance team productivity and performance.

- Build and maintain effective relationships with clients to understand and support their accounting needs.

- Ensure all accounting activities comply with SLA and regulatory requirements.

- Assist in the creation and regular updates of standard operating procedures (SOPs) and process documentation.

- Conduct periodic service review calls (weekly, monthly, quarterly) with clients adhering to defined business standards.

- Promptly report and investigate service failures, implementing corrective actions.

- Respond quickly and effectively to client escalations, resolving issues and preventing recurrence.

- Identify opportunities for up-selling and cross-selling additional services to existing clients.

- Support client transitions by assisting with the adoption of new processes.

- Ensure accurate and timely billing as per contract terms to prevent revenue leakage.

- Assist in collections and receivables management.

- Provide support in pre-sales and sales activities to drive business growth.

- Champion process improvements and ensure optimal use of accounting systems to meet margin and productivity goals.

- Conduct training sessions and knowledge-sharing activities, particularly for complex accounting tasks.

- Report and resolve any compliance issues related to accounting operations.

- Effectively implement process changes while minimizing client impact and ensuring team readiness.

- Offer suggestions to improve services, systems, and operational efficiencies.

- Manage day-to-day communication with internal teams, clients, auditors, and external stakeholders through emails, calls, and meetings.

Required Qualifications

- Bachelors degree in Commerce (B.Com) or equivalent; CA/CMA/CWA/M.Com/MBA preferred.

- 5-6 years of relevant accounting experience, including at least 2 years handling the responsibilities listed above.

- Proven experience in end-to-end accounting processes, including month-end finalization, preparation of P&L, and Balance Sheets.

- Strong proficiency in advanced Excel functions and tools.

- Experience working with international clients is highly desirable.

- Proficient with accounting software and ERP systems.

- Experience working in BPO/KPO/ITES or accounting functions within subsidiaries of foreign companies is a plus.

Compensation & Benefits

- Competitive salary package.

- Medical and accident insurance coverage (post-probation).

- Supportive and collaborative team environment.

- Continuous opportunities for learning and professional development