About the Role:

This is a senior, client-facing seat - the person who owns a portfolio of accounts end-to-end and is the reason clients renew, expand, and refer to us.

You will lead a pod of two Retention Marketing Specialists, run the client relationship across strategy and delivery, and be the bar-raiser for everything that goes out of door - flows, copy, segmentation logic, dashboards, QBRs. You will work directly with the founders on growing accounts, sharpening our craft, and shipping work that compounds for our clients quarter after quarter.

It is a role for someone who has already run lifecycle programs at scale, knows what good looks like in at least one major ESP, has held a client relationship through hard moments, and now wants the leverage of leading a team inside a fast-moving consulting firm.

Key Responsibilities:

- Own a portfolio of 68 client accounts end-to-end - strategy, roadmap, delivery quality, retention, growth, and renewal.

- Lead, coach, and unblock a pod of two Retention Marketing Specialists; review their work, raise the bar, and grow them into the next layer of leadership.

- Run the client relationship: weekly syncs, monthly business reviews, quarterly strategy planning, and escalation handling - be the voice of truth for your clients.

- Architect lifecycle programs across email, push, SMS, WhatsApp, and in-app - including onboarding, activation, engagement, win-back, and reactivation flows.

- Own the QA layer - nothing ships under your name without passing your bar for strategy, copy, segmentation, deliverability, and measurement.

- Translate client data into decisions: read cohort retention, flow-level revenue, engagement decay, and turn it into the next 30/60/90-day plan.

- Partner with founders on account expansion - surface new scopes, write SOWs, and own commercial conversations with clients up to a defined threshold.

- Be the in-house expert on your accounts ESPs (Customer.io, Braze, Klaviyo, Iterable, MoEngage, or CleverTap) and the connective tissue between them and the rest of the stack (CDP, analytics, attribution).

- Codify what works - turn repeated patterns from your accounts into playbooks, templates, and internal IP that level up the rest of the team.

What You Get:

- A senior position with real ownership - your portfolio, your pod, your P&L visibility, working shoulder-to-shoulder with the founders.

- Competitive compensation with performance-based incentives tied to retention, expansion, and pod performance.

- A career path that opens up fast - Senior Account Manager to Group Account Manager to Director of Client Strategy as we scale toward $10M ARR.

- A front-row seat to AI-native lifecycle marketing - you will work on tooling, agents, and workflows that most agencies are years away from.

- The flexibility to operate as a senior leader - outcomes over inputs, autonomy over micromanagement.

Required Competencies:

- 58 years lifecycle / CRM / retention, ideally with 2+ years in agency or consulting.

- Hands-on ESP fluency (Customer.io, Braze, Klaviyo, Iterable, MoEngage, CleverTap). Structured operator - nothing falls through the cracks.

- Track record running multi-channel flows for B2C apps / DTC, with fluency in cohort retention, funnel and deliverability data.

- AI-forward in daily work - copy, segmentation, QA and reporting, while raising the bar.

- Strong client presence with founders and growth leads.

- Proven people management - even small teams.

- Comfort with US time-zone overlap for client calls.

- Ownership-driven, service-oriented, tenacious.