Senior Account Director - General Insurance Vertical - Financial Service Firm

Description:

Senior Accounts Director Insurance

Overview:

The Senior Accounts Director - Insurance leads high-value client relationships, drives strategic account growth, and oversees delivery of insurance solutions across underwriting, claims, operations, and affinity programs leveraging digital technology. This role is responsible for managing a large renewal book, revenue expansion, client satisfaction, and cross-functional leadership.

Key Responsibilities:

- Managed senior-level client relationships across key insurance accounts

- Develop and execute multi-year account strategies focused on growth, retention, and profitability

- Lead cross-functional teams to deliver solutions in underwriting, claims, policy administration, analytics, compliance, and customer experience

- Identify and pursue upsell and cross-sell opportunities across products, services, and digital offerings

- Act as a trusted advisor to client executives on business transformation, regulatory shifts, risk trends, and market strategy

- Oversee financial performance of accounts including forecasting, budgeting, and margin management

- Lead contract negotiations, renewals, and high-stakes issue resolution

- Ensure delivery excellence and alignment with SLAs, KPIs, and governance frameworks

- Collaborate with product, operations, analytics, legal, and executive leadership to support account goals

Required Qualifications:

- 10+ years of experience in insurance account management, consulting, or enterprise client leadership

- Deep understanding of P&C, life, or health insurance operations, underwriting, claims, distribution, and regulatory environments

- Proven success leading multi-million-dollar accounts or portfolios

- Strong negotiation, executive communication, and relationship-building skills

- Experience working with digital platforms, data analytics, automation, or insurance-tech solutions

- Ability to manage complex programs and cross-functional teams

Preferred Qualifications:

- MBA or relevant masters degree

- Background in consulting or enterprise services

- Experience with transformation initiatives such as core system modernization, analytics adoption, or digital distribution

Competencies:

- Strategic thinking

- Financial acumen

- Executive presence

- Stakeholder management

- Decision-making under pressure

- Leadership and team development