Sector Lead - Procurement - BPO/GBS Service Industry

Experience:

- 12+ years in SCM domain areas of Sourcing & Procurement

- Must have good BPO/GBS service industry experience for NA/EMEA/APAC customers

Skills and Experience Required:

- Good knowledge of Sourcing and Procurement processes and methodologies

- Strong Competency in managing Indirect Spend portfolios, Accountability for Savings.

- Adept in Developing and Refreshing Category strategies, Implementation of category specific programs to drive efficiency in supplier engagements.

- Experience in identifying opportunities at sub category levels within each spend portfolio and drive improvements within the same.

- Support Leadership Governance activities ( MBR, QBR)

- Service Industry experience delivering services to clients across NA, EMEA, APAC

- Independently managed team size of 100+ FTEs encompassing Sourcing and Procurement processes

- Hands-on experience in ERP systems such as SAP, Oracle, JDE etc.

- Experience and awareness of leading procurement solutions such as Coupa, Zycus, Ariba

- Led Transformation initiatives delivering process and cost efficiency

- Improved business outcomes including Procurement spend savings, improved logistics efficiency and improved customer experience.

- Hands-on experience of Digital and technology led transformation including RPA, bots, workflow etc.

- Technically proficient to analyze and report data suitable for multiple levels Exec, Business Leader, Analyst, Agent etc.

- Excellent Communications skills, both verbal and Non-Verbal and articulation

- Excellent people management skills including talent and career development

- Strong client stakeholder management skills

Roles & Responsibilities:

- Sector Delivery Head in Procurement Service Delivery

- Manage communication and governance with client stakeholders

- Ownership of team performance, manage escalations

- Lead process improvement and business value delivery

- Ensure overall team performance as per the agreed service levels

- Review and approve Standard Operating Procedures (SOPs), Account Maps, Process Manuals etc.,

- Manage resource capacity supporting client requirements and awareness for workforce planning