Screen Magic - Senior Business Analyst

Job Title: Senior Business Analyst US / EMEA Region.

Experience: 68 Years.

Location: Pune.

Department: Pre-Sales & Onboarding.

Reports To: Senior Director, Pre-sales & Onboarding.

Company Overview:

Trusted by 3,000+ businesses across North America, Europe, and APAC, we help organizations accelerate revenue, reduce response times, and elevate customer experience.

Our platform integrates seamlessly with leading CRMs like Salesforce and HubSpot and supports multi-channel communication (SMS, WhatsApp, Facebook Messenger, etc.) all built on a foundation of strong security and consent-based messaging.

About The Role:

- This role requires a blend of strong analytical skills, pre-sales solutioning experience, and the ability to engage confidently with mid to large enterprise customers.

- You will drive discovery conversations, translate business requirements into solution proposals, and ensure a seamless handoff between Sales, Product, and Onboarding teams.

- Your role will directly impact win rates, deal velocity, and customer satisfaction through value-based solutioning.

Key Responsibilities:

- Uncover business challenges, user workflows, and technical constraints.

- Research target accounts and industry trends to personalize solutions.

Solution Design & Value Mapping:

- Translate customer pain points into actionable solution blueprints and product configurations.

- Work cross-functionally with Product, Sales Engineering, and Onboarding teams to build feasible, scalable solutions.

Proposal & Stakeholder Management:

- Support RFP responses, capability overviews, and custom demos in coordination with regional sales teams.

- Act as a trusted advisor in high-stakes discussions with US/EMEA client stakeholders.

Documentation & Handoff:

- Build and maintain a repository of reusable components, reference architectures, pitch decks, and use cases.

Continuous Improvement:

- Support the product roadmap by providing region-specific insights and customer intelligence.

Requirements:

- 8+ years of experience in Business Analysis, Pre-sales Consulting, or Solution Design for SaaS or CPaaS platforms.

- Experience working with North America/Europe-based stakeholders.

- Strong command of solution selling principles, stakeholder management, and client communications.

- Proven ability to articulate technical and business solutions to cross-functional audiences.

- Proficiency in BRDs, FRDs, UML diagrams, user stories, and release documentation.

- Familiarity with Salesforce, HubSpot, or other CRM systems is a plus.

Nice to Have:

- Exposure to CPaaS, SaaS deployment models, and enterprise sales cycles.

- Understanding of compliance frameworks (e.g., HIPAA, GDPR) relevant to messaging.