Technical Skill:

- SCM Domain knowledge/Delivery experience/Project Management experience/Awareness of Digital tools & solutions

Experience Range:

- 15 - 20 years within SCM outsourcing with at least 9 to 10 years of Transformations

The Job:

- Accountable for driving Transformation programs across SCM domain.

- Co-ordinating with Delivery / Account teams to track and ensure compliance to contractual Productivity commitments.

- In dept SCM Domain expertise is the key for the Role. Also, industry specific will help to drive the Transformation in that space

- End-to-end conceptualization and delivery of all SCM Transformation solutions for customers - formulation and deployment of Digital Assets & Analytics solutions.

- Work closely with Customer to understand current landscape, infrastructure, and business challenges to arrive at key areas / opportunities for Transformation and then create / propose transformation roadmap.

- Lead the engagement, design, and change processes that meet and exceed the customers' business requirements and enable successful build and implementation of Digital solutions.

- Responsible for identifying, reviewing, guiding, and enriching the Transformation proposals drawing on deep domain knowledge in SCM.

- Work with Project / Program Leaders and the customer to optimize the quality of project output.

- Accountable for driving efficiency and value creation across the span of operations and collaborate with Delivery Excellence and other support teams.

- Coordinating with Customer for review and approval of agreed deliverables.

Competencies -

Must Haves:

Education:

- Bachelors / Master's degree - preferably in Operations / Supply Chain or Digital Transformation Management.

Knowledge & Experience:

- Strong domain knowledge in key areas of SCM - Plan, Buy, Make, Deliver & Enable with significant depth of knowledge in at least one area.

- 15 - 20 years of experience in SCM Outsourcing industry of which at least 7 years in managing large Transformation programs.

- Experience in Client Relationship Management - engaging with CIOs/CPO/CSCO's, key client stakeholders, understanding their requirements and our ability to meet them

- Should have led large strategic project end to end including conceptualization, implementation, and realization

- Experience of working in large organizations with a matrix structure.

- Demonstrates deep domain knowledge and a broad understanding of operational service delivery management, preferably in an international environment, and domain knowledge.

- Ability to influence Executive leadership

Skills:

- Self-starter and ability to work independently and drive results, eye for detail.

- Strong Project Management, Analytical & Problem-solving skills.

- Strong relationship and stakeholder management skills

- Excellent communication skills and interpersonal skills

- Demonstrated proactive, positive conflict resolution skills.

- Intellectual curiosity, appetite to do things better and proactive nature.

- Interest & knowledge about Operating model design, Value chain mapping and business process reengineering, end customer experiences, new technologies, intelligent automations and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness.

- Proficient in Microsoft Office - PPT, Excel, Word

Expectations:

- Bring Business & Industry Insights, evaluate partnerships to evolve offerings, co-innovate and lead the transformation agenda with clients.

- Be an SCM thought leader and a trusted advisor to our clients.

- Establish new processes as needed to ensure successful Transformation program management and project execution and develop measures of success to track progress towards Transformation goals.

- Build and own governance around transformation projects delivery and value realization

- Identify potential issues and risks and develop mitigation strategies.

- Recommend enhancements to the current projects to deliver greater value

Competencies -

Good to Have

- Understanding of Technology and various ERPs being used in SCM. User experience in SAP, Oracle, JDE or any other ERP.

- Exposure / experience in Quality, Analytics, Metrics design, Benchmarking and Consulting will be preferred.

- Cross-industry and cross-functional experience preferred

Preferred Certifications:

- Domain Certifications (Source to Pay, Inventory Management, Transportation & Logistics etc.) as well as Specialized Skill Certifications (PMP, Agile, Lean/Six Sigma etc.) are preferred.

- Project Management Certifications: PMP / Prince 2 etc. preferred

- Techno-functional Certifications in RPA/AI/ML

- Lean Six Sigma Certification - Black Belt / Master Black Belt

- Agile methodology - Scrum Certifications

- Data Science / Business Analytics Certifications

- Process Mining & Visualization tools - Celonis, Power BI, Tableau.