Sciative Solutions - Manager - Operations

Key Responsibilities:

1. Team Leadership and Development:

- Lead, mentor, and manage a diverse operations team to achieve performance goals.

- Foster a collaborative and high-performing work culture.

- Conduct regular performance reviews and provide constructive feedback.

2. Client Interaction and Relationship Management

- Serve as the primary point of contact for key clients, ensuring their needs are met with high-quality service.

- Build and maintain strong client relationships, understanding their business objectives and ensuring alignment with our services.

- Address client concerns promptly and implement solutions to enhance satisfaction.

3. Operational Efficiency:

- Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery.

- Implement process improvements to enhance productivity and reduce operational costs.

- Monitor key operational metrics and prepare reports for senior management.

4. Customer Success and Satisfaction:

- Develop strategies to improve customer satisfaction and loyalty.

- Work closely with the customer support team to address customer inquiries and resolve issues.

- Analyze customer feedback to identify areas for improvement and implement corrective actions.

5. Compliance and Quality Assurance

- Ensure all operations comply with industry regulations and company standards.

- Maintain high standards of quality control across all operational processes.

Qualifications

Experience: 5+ years in operations management,.

Skills:

- Strong leadership and team management skills.

- Expertise in pricing strategies and financial analysis.

- Excellent communication and interpersonal skills.

- Proven ability to manage client relationships and deliver exceptional customer service.

- Strong problem-solving and decision-making abilities.