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Description: - The CX Business Partner acts as the voice of the customer and a customer experience champion for one or more Business Units, depending on their size and complexity. - The role ensures that the BU keeps customer-centricity at the centre of all decisions (#CustomerFirst) and drives systematic improvements in customer experience across the value chain. - Serve as the advocate and conscience keeper for the BU Head and teams to prioritize customer expectations. - Drive resolution of major customer pain points across quality, delivery, service, and other critical touchpoints. - Act as the pivot connecting BU, GSC (Supply Chain & Logistics), LOB, R&D, Field Services, National Sales, Commercial Teams, and other stakeholders to resolve customer issues. - Own and drive the I2P (Issue-to-Prevention) process for the BU. - Ensure customer protection through effective leadership of recalls, containment, and systemic corrective actions. - Lead improvement of commercial processes across Order-to-Delivery and Order-to-Execution cycles. - Conduct proactive and reactive customer visits to identify hot points and enable structured action planning. - Proactive external stakeholder management with customers, distributors/ channel partners, vendors/ service partners and others. - Champion actions from Customer Voice surveys and BU-specific customer insights. - Promote and embed Customer First culture and Quality mindset within the BU - 10-12 years overall experience - With 3-5 years in sales/marketing/front-office roles - With 5-8 years in quality management - Hands-on experience with quality tools and Six Sigma - Engineering mindset, Product specs and functionalities acumen, quality tools - Good-to-have: Six Sigma Black Belt - Customer oriented mindset, effective communication, influencing, interpersonal skills, strong team player, networking skills

Mumbai

Schneider Electric - Customer Experience Business Partner - Power Systems 

Job Description for Schneider Electric - Customer Experience Business Partner - Power Systems  in Schneider Electric Private Limited in  Mumbai for (10-12) years of experience. Apply Now!

Schneider Electric - Customer Experience Business Partner - Power Systems  | iimjobs.com