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Client Service Managers help ensure clients receive exceptional service while the business's sales goals are supported. They work directly with clients as well as overseeing a team of Client Service Representatives. They work to develop and implement client service strategies that will increase sales while providing a positive experience for all clients. Client Services Managers may work in many different industries, including healthcare, insurance, and beyond. Responsibilities for Client Services Manager: - Interact with clients and build relationships with them while ensuring their needs are being met - Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience - Mastermind creative ways to deliver an exceptional client experience - Develop and oversee the implementation of client service protocols - Resolve complex client problems or disputes in a professional manner - Coach and support team members to help them meet departmental goals - Keep records and documentation of client interactions for training purposes - Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement Qualifications for Client Services Manager: - 4+ years prior experience in customer facing roles - Proven experience in a leadership role is required - Excellent communication skills and the ability to anticipate the needs of customers - Must demonstrate strong analytical thinking skills - Should possess strong problem solving skills and the ability to make sound judgement calls - Superior organizational and time management skills - Knowledge of customer service programs and databases, or the ability to learn new software quickly - Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience - Ability to speak a second language is an asset

Maharashtra

ScatterPie Analytics - Client Servicing Manager 

Job Description for ScatterPie Analytics - Client Servicing Manager  in ScatterPie Analytics in  Maharashtra for (4-5) years of experience. Apply Now!

ScatterPie Analytics - Client Servicing Manager  | iimjobs.com