The Holidays Supply & Operations Lead will be responsible for owning the supply side of the Holidays business - ensuring the right partnerships, packaging, contracting, and flawless post-sales operations.

This is a high-ownership role where you will:

- Finalize suppliers (DMCs, hotels, on-ground partners).

- Negotiate commercials and secure the best value.

- Build scalable contracting frameworks and supplier pipelines.

- Ensure smooth trip execution through strong post-sales and on-ground coordination.

-You will work closely with the Category Manager - Holidays (who owns strategy, brand, P&L, and GTM) and the Sales team (who convert high-intent leads), to deliver best-in-class curated journeys at scale.

Key Responsibilities

Supply Contracting & Partner Management:

- Identify and onboard high-quality DMCs, boutique operators, accommodation partners, and activity providers.

- Negotiate contracts, commercials, and marketing support to optimize margins.

- Build long-term partnerships with tourism boards and suppliers to secure unique access and exclusivity.

Product Packaging & Development:

- Collaborate with Category Manager to translate strategy into supplier-backed itineraries.

- Package inclusions, logistics, and pricing in line with Scapia's brand promise.

- Ensure balance between customer appeal, operational feasibility, and profitability.

Post-Sales & Operations:

- Own the end-to-end operations post-sales: handover from Sales - confirmations - documentation - supplier coordination - trip execution.

- Monitor service delivery and intervene to resolve on-ground issues in real time.

- Drive standard operating procedures for smooth customer experience.

Supplier Ecosystem Building:

- Build scalable frameworks for supplier performance evaluation.

- Maintain an updated supplier database with contracts, commercials, and SLA terms.

- Constantly scout new destinations, suppliers, and experiences to feed the Holidays pipeline.

Experience & Background:

- 4-8 years in travel contracting, operations, or supplier management with an OTA, DMC, or experiential travel company.

- Demonstrated success in negotiating supplier contracts and managing post-sales operations.

- Strong understanding of international & domestic DMC networks, accommodation contracting, and activity providers.

- Exposure to high-touch, premium customer segments preferred.

Skills & Competencies

- Commercial & Supplier Skills

- Strong negotiation ability and commercial acumen.

- Proven ability to drive favorable contracts, PLBs, and margin structures.

- Deep supplier network and knowledge of contracting best practices.

- Operational Skills - Highly organized, detail-oriented, and structured in managing handovers and trip execution.

- Strong problem-solver in managing on-ground service issues.

- Ability to set up scalable SOPs for operations.

- Collaboration & People Skills - Works seamlessly with Category, Sales, and Customer Experience teams.

- Strong relationship-builder with suppliers, balancing firmness and long-term trust.

- Excellent communicator across cultures and geographies.

What Success Looks Like

- Strong supplier ecosystem delivering unique, profitable, and reliable holidays.

- Smooth, high-quality operations reflected in high NPS scores and repeat travelers.

- Commercially optimized supplier contracts that improve unit economics.

- Scapia Holidays recognized for seamless execution and differentiated supply.

Why Scapia?

At Scapia, you'll be at the core of building India's most exciting travel product. This is your chance to own the backbone of immersive travel supply and operations, ensuring that every Scapia journey is not only inspirational but also operationally flawless.