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Role Purpose: Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability. - Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. - Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan. - Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements. - Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution. - Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process. - Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies. - Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction. - Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner. - Ensure 100 % SVCL coverage at all vendor locations of the Zone. - Ensure monthly cost provisions are reported to Finance team as per timelines. - Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene. - Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction. - Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery. Measures of Success: - Portfolio Coverage. - GNPA (Gross Non Performing Asset) Rate and Value. - 30+ and 90+ Delinquency rate. - 30 to write off POF (Product of Flows). - GWO (Gross Write Off). - Cost of collection. - Settlement waiver rate. - Absolute Recovery. - Settlement waiver rate. - Cost of collection. - Extraction rate. - CAPE management. - ROR. - Absolute recovery/ACM. - Regulatory Customer complaint %. - Process adherence as per MOU.

Gurgaon/Gurugram

SBI Card  - Deputy Vice President/Zonal Collections Manager -  North 

Job Description for SBI Card  - Deputy Vice President/Zonal Collections Manager -  North  in SBI Card in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!

SBI Card  - Deputy Vice President/Zonal Collections Manager -  North  | iimjobs.com