Job/Soft skill training

Health insurance

Cafeteria

Office gym

Professional degree assistance

Child care facility

Office cab/shuttle

Free meal

International/On-site exposure

Rewards & recognition

Relocation bonus

Gym membership

WFH setup

Joining bonus

Performance bonus

SBI Cards & Payment Services Reviews by Employees

Branch Relationship Executive

Sales Executive

Relationship Executive

Team Lead

Senior Executive

Area Sales Manager

Branch Relationship Manager

Assistant Manager

Executive

Manager

MIS Executive

Associate

Relationship Manager

Back Office Executive

DIP Executive

Customer Service Executive

Sales Team Leader

Sales Trainer

Operations Executive

Collections Manager

Senior Manager

Trainer

Telecaller

Regional Sales Manager

Unit Manager

Business Development Manager

Senior Sales Executive

Area Collection Manager

Sales Officer

Fraud Analyst

Assistant Vice President

Customer Care Executive

Sales Manager

Seles Executive

Credit Card Sales Executive

Branch Executive

Telecalling Executive

Business Development Executive

Assistant Manager Collections

Sales

Banking Executive

Team Manager

Business Relation Executive

Senior Executive Operations

Senior Customer Service Executive

Branch Sales Executive

Area Training Manager

Relationship Officer

Collections Executive

Agency Collection Manager

Data Entry Operator

Unit Sales Manager

Credit Card Executive

Back end Executive

Underwriter

Customer Support Executive

Quality Analyst

Training Manager

Operations Manager

Team Lead Operations

Sales Associate

Supervisor

Deputy Vice President

Credit Executive

Senior Relationship Executive

Bank Relationship Executive

Executive Assistant

Senior Team Leader

Senior MIS Executive

Customer Service Associate

Business Relationship Manager

Assistant Manager Operations

Documentation Executive

Branch Development Manager

Senior Branch Relationship Executive

Area Manager

Process Associate

KYC Associate

Associate Vice President

Back Office Staff

Computer Operator

Deputy Manager

Senior Associate

Operations Associate

Marketing Manager

Senior Fraud Analyst

KYC Executive

Brand Executive

Debt Recovery Agent

Marketing Executive

Junior Relationship Executive

Project Manager

Credit Manager

Executive Officer

Agency Manager

Field Executive

Sales Training Manager

Branch Manager

Role Purpose: - Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability. - Execute collection strategy for the site, track performance and give inputs to PM. - Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning. - Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues. - Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances. - Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders. - Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources. - Identify portfolio segments for initiation of legal approaches such asMediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required. - Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends. - Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral. - Ensure necessary training /certifications for tele calling staff in line with compliance requirements. - Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites. - Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc and take suitable remediation measures. - Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts- Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc.

Chandigarh

Others

SBI Card -  Deputy Manager Vendor Management - Collection - Telecalling 

Job Description for SBI Card -  Deputy Manager Vendor Management - Collection - Telecalling  in SBI Card in  Chandigarh Others for (8-10) years of experience. Apply Now!

SBI Card -  Deputy Manager Vendor Management - Collection - Telecalling  | iimjobs.com