Job/Soft skill training

Health insurance

Cafeteria

Office gym

Professional degree assistance

Child care facility

Office cab/shuttle

Free meal

International/On-site exposure

Rewards & recognition

Relocation bonus

Gym membership

WFH setup

Joining bonus

Performance bonus

SBI Cards & Payment Services Reviews by Employees

Branch Relationship Executive

Sales Executive

Relationship Executive

Team Lead

Senior Executive

Area Sales Manager

Branch Relationship Manager

Assistant Manager

Executive

Manager

MIS Executive

Associate

Relationship Manager

Back Office Executive

DIP Executive

Customer Service Executive

Sales Team Leader

Sales Trainer

Operations Executive

Collections Manager

Senior Manager

Trainer

Telecaller

Regional Sales Manager

Unit Manager

Business Development Manager

Senior Sales Executive

Area Collection Manager

Sales Officer

Fraud Analyst

Assistant Vice President

Customer Care Executive

Sales Manager

Seles Executive

Credit Card Sales Executive

Branch Executive

Telecalling Executive

Business Development Executive

Assistant Manager Collections

Sales

Banking Executive

Team Manager

Business Relation Executive

Senior Executive Operations

Senior Customer Service Executive

Branch Sales Executive

Area Training Manager

Relationship Officer

Collections Executive

Agency Collection Manager

Data Entry Operator

Unit Sales Manager

Credit Card Executive

Back end Executive

Underwriter

Customer Support Executive

Quality Analyst

Training Manager

Operations Manager

Team Lead Operations

Sales Associate

Supervisor

Deputy Vice President

Credit Executive

Senior Relationship Executive

Bank Relationship Executive

Executive Assistant

Senior Team Leader

Senior MIS Executive

Customer Service Associate

Business Relationship Manager

Assistant Manager Operations

Documentation Executive

Branch Development Manager

Senior Branch Relationship Executive

Area Manager

Process Associate

KYC Associate

Associate Vice President

Back Office Staff

Computer Operator

Deputy Manager

Senior Associate

Operations Associate

Marketing Manager

Senior Fraud Analyst

KYC Executive

Brand Executive

Debt Recovery Agent

Marketing Executive

Junior Relationship Executive

Project Manager

Credit Manager

Executive Officer

Agency Manager

Field Executive

Sales Training Manager

Branch Manager

- Managing SBI Card Face to Face Interactions (Walk-in Desk). - Handling complaint received from sales, collections and location stakeholders. - SBI Branch stakeholder management. Role Accountability: - Redressal of customer complaints / escalations received through RBI/SBI and walk-in desks. - Responsible for providing best possible solution to end customer. - Identify root causes for escalations, suggest process improvements. - Highlight to all stake holders on escalations received. - Handle walk-in customers and RBI complaints, complete RCA with quality resolution. - Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service. - Final Resolution to be communicated to Customer and related stake holders. - Conduct Service camps at SBI branches manned/unmanned in and around locations. - Maintain reports / mis / dashboards for the activities handled to monitor performance and progress. - To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. - Ensure completion of cases within timelines and within quality standards. - Handling good relationship with RBI and local SBI offices and reconciliation of complaints / queries is very critical. - Revenue generation through Upsell, Retention, Collection and New acquisition. - Ensure FCR&gt;95% , reduction in repeat.

Others

SBI Card -  Deputy Manager - Support 

Job Description for SBI Card -  Deputy Manager - Support  in SBI Card in  Others for (3-5) years of experience. Apply Now!

SBI Card -  Deputy Manager - Support  | iimjobs.com