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- Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability: - Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers. - Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR. - Ensure various critical segments as defined by business are reviewed and performance is driven on them. - Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value. - Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers. - Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines. - Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies. - Ensure 100% data security using secured data transfer modes and data purging as per policy. - Ensure all customer complaints received are closed within time frame. - Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating. - Ensure agencies raise invoices timely. - Monitor NFTE ACR CAPE as per the collection strategy. Measures of Success: - Portfolio Coverage. - Resolution Rate. - Normalization/Roll back Rate. - Settlement waiver rate. - Absolute Recovery. - Rupee collected. - NFTE CAPE. - DRA certification of NFTEs. - Absolute Customer Complaints. - Absolute audit observations. - Process adherence as per MOU. Technical Skills / Experience / Certifications - Credit Card knowledge along with good understanding of Collection Processes.

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SBI Card - Deputy Manager -  Agency management - Collection - South 

Job Description for SBI Card - Deputy Manager -  Agency management - Collection - South  in SBI Card in  Others for (8-10) years of experience. Apply Now!

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