Job/Soft skill training

Health insurance

Cafeteria

Office gym

Professional degree assistance

Child care facility

Office cab/shuttle

Free meal

International/On-site exposure

Rewards & recognition

Relocation bonus

Gym membership

WFH setup

Joining bonus

Performance bonus

SBI Cards & Payment Services Reviews by Employees

Branch Relationship Executive

Sales Executive

Relationship Executive

Team Lead

Senior Executive

Area Sales Manager

Branch Relationship Manager

Assistant Manager

Executive

Manager

MIS Executive

Associate

Relationship Manager

Back Office Executive

DIP Executive

Customer Service Executive

Sales Team Leader

Sales Trainer

Operations Executive

Collections Manager

Senior Manager

Trainer

Telecaller

Regional Sales Manager

Unit Manager

Business Development Manager

Senior Sales Executive

Area Collection Manager

Sales Officer

Fraud Analyst

Assistant Vice President

Customer Care Executive

Sales Manager

Seles Executive

Credit Card Sales Executive

Branch Executive

Telecalling Executive

Business Development Executive

Assistant Manager Collections

Sales

Banking Executive

Team Manager

Business Relation Executive

Senior Executive Operations

Senior Customer Service Executive

Branch Sales Executive

Area Training Manager

Relationship Officer

Collections Executive

Agency Collection Manager

Data Entry Operator

Unit Sales Manager

Credit Card Executive

Back end Executive

Underwriter

Customer Support Executive

Quality Analyst

Training Manager

Operations Manager

Team Lead Operations

Sales Associate

Supervisor

Deputy Vice President

Credit Executive

Senior Relationship Executive

Bank Relationship Executive

Executive Assistant

Senior Team Leader

Senior MIS Executive

Customer Service Associate

Business Relationship Manager

Assistant Manager Operations

Documentation Executive

Branch Development Manager

Senior Branch Relationship Executive

Area Manager

Process Associate

KYC Associate

Associate Vice President

Back Office Staff

Computer Operator

Deputy Manager

Senior Associate

Operations Associate

Marketing Manager

Senior Fraud Analyst

KYC Executive

Brand Executive

Debt Recovery Agent

Marketing Executive

Junior Relationship Executive

Project Manager

Credit Manager

Executive Officer

Agency Manager

Field Executive

Sales Training Manager

Branch Manager

Job Description: About the company: SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's In It For YOU: - SBI Card truly lives by the work-life balance philosophy. - We offer a robust wellness and wellbeing program to support mental and physical health of our employees. - Admirable work deserves to be rewarded. - We have a well curated bouquet of rewards and recognition program for the employees. - Dynamic, Inclusive and Diverse team culture. - Gender Neutral Policy. - Inclusive Health Benefits for all Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits. - Commitment to the overall development of an employee through comprehensive learning & development framework. Role Purpose: - Responsible for Quality assurance and monitoring. Role Accountability: - Lead design and implementation of transaction monitoring and evaluation strategy and framework. - Manage quality reviews, quality reports, quality improvement plans and coordinate all trainings basis identified gaps. - Drive system/tool enhancement projects to improvement overall monitoring quality. - Plan, manage, and control the activities of the team to ensure adherence to internal guidelines/SOPs and regulatory compliance requirements. - Provide project leadership and direction on quality assurance, internal and external communications, data security, systems and process compliance testing, as well as timely and accurate reporting. - Interact with managers to coordinate program improvements, plan for changes, and communicate issues identified from QA activities. - Oversee QA activities to ensure compliance with quality metrics, Report QA results and makes recommendations as required. - Work closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate for all training initiatives. - Map ongoing development required in Customer experience, and quality to meet changes in policy, process, customer journey evolution, and industry expectations in a highly regulated environment. - Ensure process documentation and compliance adherence. - Measures of Success. - CSAT Score. - Reduction in repeat customer issues. - Quality scores. - Process adherence as per MOU. - Technical Skills / Experience / Certifications. - COPC certification. - Competencies critical to the role. - Stakeholder Management. - Quality Orientation. - Process Orientation. - Customer Orientation. Qualification: - Graduate / Post Graduate in any discipline. Preferred Industry: FSI.

Gurgaon/Gurugram

SBI Card - Assistant Vice President - Transaction Monitoring 

Job Description for SBI Card - Assistant Vice President - Transaction Monitoring  in SBI Card in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!

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