Job/Soft skill training

Health insurance

Cafeteria

Office gym

Professional degree assistance

Child care facility

Office cab/shuttle

Free meal

International/On-site exposure

Rewards & recognition

Relocation bonus

Gym membership

WFH setup

Joining bonus

Performance bonus

SBI Cards & Payment Services Reviews by Employees

Branch Relationship Executive

Sales Executive

Relationship Executive

Team Lead

Senior Executive

Area Sales Manager

Branch Relationship Manager

Assistant Manager

Executive

Manager

MIS Executive

Associate

Relationship Manager

Back Office Executive

DIP Executive

Customer Service Executive

Sales Team Leader

Sales Trainer

Operations Executive

Collections Manager

Senior Manager

Trainer

Telecaller

Regional Sales Manager

Unit Manager

Business Development Manager

Senior Sales Executive

Area Collection Manager

Sales Officer

Fraud Analyst

Assistant Vice President

Customer Care Executive

Sales Manager

Seles Executive

Credit Card Sales Executive

Branch Executive

Telecalling Executive

Business Development Executive

Assistant Manager Collections

Sales

Banking Executive

Team Manager

Business Relation Executive

Senior Executive Operations

Senior Customer Service Executive

Branch Sales Executive

Area Training Manager

Relationship Officer

Collections Executive

Agency Collection Manager

Data Entry Operator

Unit Sales Manager

Credit Card Executive

Back end Executive

Underwriter

Customer Support Executive

Quality Analyst

Training Manager

Operations Manager

Team Lead Operations

Sales Associate

Supervisor

Deputy Vice President

Credit Executive

Senior Relationship Executive

Bank Relationship Executive

Executive Assistant

Senior Team Leader

Senior MIS Executive

Customer Service Associate

Business Relationship Manager

Assistant Manager Operations

Documentation Executive

Branch Development Manager

Senior Branch Relationship Executive

Area Manager

Process Associate

KYC Associate

Associate Vice President

Back Office Staff

Computer Operator

Deputy Manager

Senior Associate

Operations Associate

Marketing Manager

Senior Fraud Analyst

KYC Executive

Brand Executive

Debt Recovery Agent

Marketing Executive

Junior Relationship Executive

Project Manager

Credit Manager

Executive Officer

Agency Manager

Field Executive

Sales Training Manager

Branch Manager

- Responsible for the management of recovery portfolio (all vintages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. - Formulate strategies for low performing segments/markets and implement the same with vendor sites. - Guide vendors to design a competitive incentive plan to ensure performance improvement. - Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams. - Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof. - Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio performances. - Identify portfolio segments for initiation of legal approaches such asMediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required. - Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners. - Review all vendor productivity metrics to ensure accuracy in vendor payouts. - Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites. - Ensure necessary training /certifications for tele calling staff in line with compliance requirements. - Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner. - Ensure adherence to cost targets in tele recovery operations. - Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities. - Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites. - Ensure necessary training /certifications for tele calling staff in line with compliance requirements. Measures of Success: - Rate of Recovery (ROR). - Money Recovered. - FTE/NFTE productivity. - PLI Penetration. - Waiver Targets. - Tele Retention Rate. - FTE/NFTE training coverage. - Budget adherence in tele calling operations. - Customer complaints volume. - Cost reduction as per MOU. - Vendor SLA Adherence. - No adverse observations in internal/external audits. - Process adherence as per MOU.

Bangalore

SBI Card - Assistant Vice President - Portfolio Management - Recoveries 

Job Description for SBI Card - Assistant Vice President - Portfolio Management - Recoveries  in SBI Card in  Bangalore for (10-14) years of experience. Apply Now!

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