Job/Soft skill training

Health insurance

Cafeteria

Office gym

Professional degree assistance

Child care facility

Office cab/shuttle

Free meal

International/On-site exposure

Rewards & recognition

Relocation bonus

Gym membership

WFH setup

Joining bonus

Performance bonus

SBI Cards & Payment Services Reviews by Employees

Branch Relationship Executive

Sales Executive

Relationship Executive

Team Lead

Senior Executive

Area Sales Manager

Branch Relationship Manager

Assistant Manager

Executive

Manager

MIS Executive

Associate

Relationship Manager

Back Office Executive

DIP Executive

Customer Service Executive

Sales Team Leader

Sales Trainer

Operations Executive

Collections Manager

Senior Manager

Trainer

Telecaller

Regional Sales Manager

Unit Manager

Business Development Manager

Senior Sales Executive

Area Collection Manager

Sales Officer

Fraud Analyst

Assistant Vice President

Customer Care Executive

Sales Manager

Seles Executive

Credit Card Sales Executive

Branch Executive

Telecalling Executive

Business Development Executive

Assistant Manager Collections

Sales

Banking Executive

Team Manager

Business Relation Executive

Senior Executive Operations

Senior Customer Service Executive

Branch Sales Executive

Area Training Manager

Relationship Officer

Collections Executive

Agency Collection Manager

Data Entry Operator

Unit Sales Manager

Credit Card Executive

Back end Executive

Underwriter

Customer Support Executive

Quality Analyst

Training Manager

Operations Manager

Team Lead Operations

Sales Associate

Supervisor

Deputy Vice President

Credit Executive

Senior Relationship Executive

Bank Relationship Executive

Executive Assistant

Senior Team Leader

Senior MIS Executive

Customer Service Associate

Business Relationship Manager

Assistant Manager Operations

Documentation Executive

Branch Development Manager

Senior Branch Relationship Executive

Area Manager

Process Associate

KYC Associate

Associate Vice President

Back Office Staff

Computer Operator

Deputy Manager

Senior Associate

Operations Associate

Marketing Manager

Senior Fraud Analyst

KYC Executive

Brand Executive

Debt Recovery Agent

Marketing Executive

Junior Relationship Executive

Project Manager

Credit Manager

Executive Officer

Agency Manager

Field Executive

Sales Training Manager

Branch Manager

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. Whats In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees. Dynamic, Inclusive and Diverse team culture. Gender Neutral Policy. Inclusive Health Benefits for all Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits. Commitment to the overall development of an employee through comprehensive learning & development framework. Role Purpose Responsible for undertaking day to day activities for monitoring purpose. Role Accountability - Listen to and evaluate recorded interactions. - Mentor employees and share feedbacks based on monitored interactions. - Collaborate with cross-functional teams to ensure execution of ongoing skill development and training. - Provide new ideas and process gaps while performing the monitoring. - Monitor calls, provide trend data and feedback to call center csa's and team leaders. - Drive agent improvement on FCR/CSAT and other business metrics like AHT etc. - Identify and rectify defects and errors. - Identify process improvement opportunities & helping business to fix the same through detailed RCA & follow correction & corrective approach. - Identify opportunities for overall customer experience improvement. - Ensure process documentation and compliance adherence. Measures of Success - CSAT score. - Repeat score of agents. - Reporting timelines and accuracy. - Quality improvement across all process. - Process adherence as per MOU. Technical Skills / Experience / Certifications - Knowledge of data analysis principles & tools. - Proficient knowledge wart MS Office (excel/pivots/formula & PowerPoint etc.). Competencies critical to the role - Problem Solving. - Quality Orientation. - Process Orientation. - Customer Orientation. Qualification Graduate/ post graduate in any discipline. Preferred Industry FSI.

Bangalore

SBI Card - Assistant Manager - Contact Monitoring 

Job Description for SBI Card - Assistant Manager - Contact Monitoring  in SBI Card in  Bangalore for (4-7) years of experience. Apply Now!

SBI Card - Assistant Manager - Contact Monitoring  | iimjobs.com