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Free meal

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Branch Relationship Executive

Sales Executive

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Team Lead

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Area Sales Manager

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Assistant Manager

Executive

Manager

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Banking Executive

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Data Entry Operator

Unit Sales Manager

Credit Card Executive

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Underwriter

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Training Manager

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Team Lead Operations

Sales Associate

Supervisor

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Executive Assistant

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Area Manager

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Back Office Staff

Computer Operator

Deputy Manager

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Marketing Manager

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KYC Executive

Brand Executive

Debt Recovery Agent

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Junior Relationship Executive

Project Manager

Credit Manager

Executive Officer

Agency Manager

Field Executive

Sales Training Manager

Branch Manager

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability: - Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers. - Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR. - Ensure various critical segments as defined by business are reviewed and performance is driven on them. - Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value. - Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers. - Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines. - Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies. - Ensure 100% data security using secured data transfer modes and data purging as per policy. - Ensure all customer complaints received are closed within time frame. - Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating. - Ensure agencies raise invoices timely. - Monitor NFTE ACR CAPE as per the collection strategy. Measures of Success: - Portfolio Coverage. - Resolution Rate. - Normalization/Roll back Rate. - Settlement waiver rate. - Absolute Recovery. - Rupee collected. - NFTE CAPE. - DRA certification of NFTEs. - Absolute Customer Complaints. - Absolute audit observations. - Process adherence as per MOU.

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SBI Card - Assistant Manager - Agency Management - Recoveries - South 

Job Description for SBI Card - Assistant Manager - Agency Management - Recoveries - South  in SBI Card in  Others for (3-5) years of experience. Apply Now!

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