Responsibilities: Team Leadership and Management: - Lead, mentor, and motivate a team of customer service representatives to achieve and exceed performance targets. - Provide ongoing coaching, training, and development opportunities to enhance team members' skills and knowledge. - Monitor team performance, provide regular feedback, and conduct performance evaluations. - Foster a positive and collaborative team environment. - Manage team schedules and ensure adequate staffing levels to meet customer demand. Customer Service Operations: - Oversee day-to-day customer service operations, ensuring efficiency and adherence to established processes and standards. - Handle escalated customer inquiries, complaints, and complex issues with professionalism and empathy, ensuring timely and effective resolution. - Monitor and analyze customer service metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction. - Implement and maintain customer service policies and procedures. Customer Experience Enhancement: - Champion a customer-centric approach within the team and across the organization. - Identify and implement strategies to improve the overall customer experience and build long-term customer loyalty. - Gather customer feedback and work with relevant departments to address pain points and implement solutions. - Contribute to the development and refinement of customer service best practices. Reporting and Analysis: - Prepare and present regular reports on customer service performance, key metrics, and initiatives. - Analyze data to identify trends and insights that can inform strategic decision-making. Qualifications: - Proven experience in Customer Service Management and leading customer support teams. - Demonstrable expertise in providing exceptional Customer Support and ensuring high levels of Customer Satisfaction. - Excellent Communication skills, both written and verbal, with the ability to interact effectively with customers and team members. - Strong leadership and team management skills, including the ability to motivate, coach, and develop team members. - Proven ability to handle and resolve customer complaints effectively and efficiently. - Bachelor's degree in Business Administration, Communications, or a related field. Preferred Qualifications (A Plus): - Experience working in the fintech or healthcare industry. - Familiarity with CRM software and other customer service tools. - Demonstrated success in implementing customer service improvement initiatives.

Noida

Greater Noida

SaveIN - Team Lead - Customer Services 

Job Description for SaveIN - Team Lead - Customer Services  in SaveIN in  Noida Greater Noida UP for (3-4) years of experience. Apply Now!