Satguru Travel - Head - Sales - Car Rental Domain

Job Description:

Key Responsibilities:

Sales & Business Development:

- Drive revenue growth for the Europcar division across B2B, TMC, corporate, and travel partner segments.

- Identify and acquire new corporate and travel trade accounts; build long-term contractual partnerships.

- Manage RFPs, corporate negotiations, and pricing strategies to maximize profitability.

- Develop and implement market penetration strategies to expand domestic and international footprint.

- Strengthen brand positioning through participation in trade events, networking forums, and industry platforms.

- Monitor sales performance against targets and implement corrective strategies when required.

Account Management & Partnerships:

- Build and maintain strong relationships with key corporate clients, TMCs, and travel partners.

- Manage key accounts to ensure retention, upselling, and cross-selling opportunities.

- Collaborate with global stakeholders and international partners for seamless service delivery.

Operations Management:

- Oversee end-to-end car rental operations ensuring service quality, SLA adherence, and operational efficiency.

- Streamline booking processes, vendor coordination, and fleet management to optimize resources.

- Ensure compliance with company policies, global standards, and contractual obligations.

- Monitor operational KPIs, customer satisfaction scores, and implement service improvement initiatives.

Strategic & Leadership Responsibilities:

- Develop annual business plans and budgets aligned with company objectives.

- Lead and mentor cross-functional teams (sales, reservations, operations).

- Conduct market research and competitor analysis to stay ahead in the mobility sector.

- Drive technology adoption and digital booking solutions to enhance customer experience.

Key Requirements:

- 12-18 years of experience in car rental, mobility, or travel industry.

- Proven experience in managing both Sales & Operations functions.

- Strong exposure to corporate sales, TMC partnerships, and international markets.

- Experience handling RFPs, contract negotiations, and revenue growth strategies.

- Strong leadership and team management capabilities.

- Excellent stakeholder management and communication skills.

- Willingness to travel domestically and internationally, if required.

Preferred Background:

- Prior experience with global mobility brands (Europcar, Avis, Hertz, etc.) or leading TMCs.

- Strong network within corporate and travel trade ecosystem.

KPIs:

- Revenue growth & profitability targets

- New account acquisition & retention rate

- Operational efficiency metrics & SLA adherence

- Customer satisfaction & service quality scores

Satguru is looking for a dynamic leader who can scale the Europcar business, strengthen strategic partnerships, and drive operational excellence across markets.