Satguru Travel & Tourism - Operations Manager

Job description:

Key Responsibilities:

Travel Operations Management

- Manage and optimize the use of GDS systems (e.g., Galileo) for bookings, ticketing, and itinerary planning.

- Ensure high standards of service delivery that position the organization as a market leader.

Supplier and Partnership Management

- Manage and maintain strong relationships with suppliers to ensure competitive pricing, quality service, and reliable support.

- Develop and execute strategic deals and agreements to enhance the organizations market presence.

Team Leadership and Development

- Delegate responsibilities effectively, supervise team performance, and provide training to enhance skills.

- Act as a mentor and team leader, promoting a culture of accountability, innovation, and excellence.

Process Improvement

- Monitor workflows, identify bottlenecks, and propose solutions to streamline operations.

- Ensure compliance with industry standards and best practices in all aspects of service delivery.

Performance Monitoring and Reporting

- Utilize Excel and other tools to prepare detailed reports on KPIs, target vs. achievement metrics, and operational insights.

- Present actionable recommendations to management based on data analysis and market trends.

Customer Service Excellence

- Monitor feedback to identify areas for improvement and implement necessary changes.

Skills:

- Strategic thinking.

- Advanced proficiency in Excel and financial software.

- Strong Communication and people management skills.

- Aptitude in building relationships with professionals of all organizational levels.

What were looking for:

- 8+ years of experience in the travel and tourism industry, with at least 2 years in a managerial role.

- Excellent analytical, organizational, and problem-solving skills.

- Strong leadership and team management abilities.

- Effective communication and interpersonal skills.

- Advanced knowledge of Excel for data analysis, reporting, and operational tracking