Satguru Travel & Tourism - Branch Manager

Branch Manager - Burundi Africa

Branch Management & Operations:

- Oversee complete administration, staffing, and smooth day-to-day branch operations.

- Ensure all branch activities align with organizational policies and business manuals.

- Coordinate with counter staff and other branches to maintain operational synergy.

Sales & Business Growth:

- Achieve revenue, turnover, and profitability targets as per branch business plan.

- Drive growth by acquiring new clients and expanding business from existing accounts.

- Contribute to product improvement and sales strategies.

Team Leadership & Performance Management:

- Recruit, train, and mentor branch personnel in coordination with HR.

- Foster a performance-oriented culture with clear KPIs and rewards.

- Monitor staffing levels to ensure optimal resource deployment.

Client & Partner Relationship Management:

- Maintain strong relationships with clients by delivering consistent, high-quality service.

- Conduct periodic account analysis and credit utilization reviews.

- Develop and strengthen relationships with hotels, airlines, and other key partners.

Compliance & Quality Standards:

- Ensure adherence to company benchmarks and regularly review service delivery.

- Authorize ticketing, credit control, and leisure service deviations where applicable.

Technology & Systems:

- Efficiently adopt and execute internal systems and travel platforms.

- Encourage digitization and automation within operational processes.

Qualifications:

Education: Degree (Tourism, Business, or related fields preferred)

Certifications: Travel Management or GDS certifications are a plus