SAP Service Delivery Manager

WERE HIRING | SAP SERVICE DELIVERY MANAGER

Location: Bangalore, Karnataka

Work Mode: On-site

Experience: 10 - 12 Years

Salary: As per company standards

We are hiring an experienced SAP Service Delivery Manager for a leading global software solutions company serving enterprise customers across multiple industries.

Key Responsibilities:

- Own end-to-end delivery of SAP Managed Services

- Manage SLAs, KPIs, service quality, and operational performance

- Act as the primary customer interface and escalation point

- Lead service governance, operational reviews, and executive reporting

- Manage globally distributed SAP functional and technical teams

- Drive SAP production support, enhancements, and service transition

- Manage resource planning, capacity, utilization, and delivery commitments

- Coordinate vendors, implementation partners, and internal teams

- Drive continuous improvement, automation, and operational excellence

- Support financial management, forecasting, budgeting, and account growth

Key SAP Technologies:

SAP S/4HANA | SAP PP/DS | SAP AVC | SAP Basis | SAP Security & GRC | SAP Redwood | SAP Winshuttle (Evolve) | SAP Enterworks | Centric PLM | SAP Fiori | SAP Cloud ALM | SAP Solution Manager

Must-Have Experience:

- 10 - 12 years of IT experience

- 8+ years managing SAP Managed Services / Application Support / Service Delivery

- Experience handling large enterprise customers

- Strong SLA & KPI management experience

- SAP production support and service transition experience

- Global cross-functional team leadership

- Strong stakeholder and customer relationship management

- Experience in resource, capacity, demand, risk, and vendor management

Tools:

Microsoft Project | Jira | Azure DevOps | Confluence | SAP Cloud ALM | SAP Solution Manager | Microsoft 365 | Power BI

AI Productivity:

Experience with Microsoft Copilot, ChatGPT, AI-assisted project management, reporting, and documentation will be an added advantage.

Preferred Certifications:

PMP / PRINCE2 | ITIL | SAP Activate | Scrum Master | SAFe Agilist