Job Role: SAP Lead - Technology

Position Overview:

Looking for an experienced SAP FICO, SD, PS & Governance professional to lead SAP support operations, governance, and compliance initiatives. The role will be responsible for managing a team of SAP professionals, ensuring audit compliance, driving stakeholder and vendor coordination, and optimizing SAP-related costs while delivering stable and secure SAP operations.

Reports To:

Head Enterprise Application

Key Responsibilities:

SAP Operations & Support:

- Manage overall SAP support and enhancement activities across business functions.

- Lead troubleshooting and resolution of critical SAP application issues.

- Ensure system availability, performance, and adherence to service levels.

- Coordinate with implementation and support partners for issue resolution and project execution.

Audit, Compliance & Security:

- Ensure SAP systems remain compliant with internal controls and audit requirements.

- Support ITGC, security audits, and compliance reviews.

- Drive remediation of audit observations and strengthen control frameworks.

- Partner with internal and external auditors during audit engagements.

Stakeholder & Escalation Management:

- Act as the primary point of contact for business and stakeholders.

- Manage critical escalations and ensure timely resolution.

- Communicate risks, issues, and mitigation plans to leadership teams.

Cost Optimization & Governance:

- Identify opportunities to optimize SAP support and operational costs.

- Monitor vendor performance and ensure value realization from support contracts.

- Recommend process improvements and automation initiatives to enhance efficiency.

Qualifications & Experience:

Educational Background:

- Bachelors degree in engineering, Information Technology, Computer Science, Commerce, or related discipline.

- SAP FICO and other relevant certifications preferred.

Professional & Technical Experience:

- 10 to 14 years of SAP experience with strong expertise in SAP FICO.

- Experience managing SAP support, governance functions, and audit requirements.

- At least 2 to 3 years of team management experience, handling SAP functional and basis consultants including modules such as FICO, SD, MM, PS and GRC (REFX preferred).

- Expertise in SAP Integration both upstream and downstream.

- Experience in managing external implementation/support partners.

- Knowledge of SAP controls, ITGC audits, compliance, and security audits.

- Experience in incident management, problem management, and troubleshooting.

Leadership & Soft Skills:

- Strong stakeholder management and communication skills.

- Proven escalation management capabilities.

- Ability to lead teams in a dynamic business environment.

- Strong analytical and problem-solving skills.

- Results-oriented with a focus on operational excellence and governance