SAP Functional Consultant - Plant Maintenance & Customer Service

Job Description:

We are looking for an experienced SAP Functional Consultant specialising in Plant Maintenance (PM) and Customer Service (CS) to support and drive implementation, rollout, and application support engagements.

Key Responsibilities:

- Lead and contribute to end-to-end SAP PM/CS implementations, rollouts, and enhancements.

- Conduct fit-gap analysis, business workshops, and blueprinting sessions.

- Configure SAP PM and CS modules, including preventive, corrective, and breakdown maintenance, notifications, work order management, service orders, warranties, service contracts, and billing.

- Drive integration with MM, SD, FI, and PP modules.

- Support data migration, testing cycles (Unit, SIT, UAT), and cutover activities.

- Participate in SAP S/4HANA transformation or migration initiatives.

- Provide L2/L3 support for incidents, service requests, and problem management.

- Perform root cause analysis (RCA) and implement long-term fixes.

- Manage ticket lifecycle and SLA adherence in line with ITIL processes.

- Analyse and optimise Enterprise Asset Management (EAM) and service execution processes.

- Translate business requirements into functional specifications (FS) and solution design.

- Work closely with technical teams on RICEFW developments.

- Demonstrate exposure to Field Service Management (FSM) processes, including technician scheduling, dispatching, and integration with external FSM solutions.

- Manage service order execution, spare parts management, returns, and reverse logistics.

Required Skills & Experience:

- Strong hands-on experience in SAP Plant Maintenance (PM) and SAP Customer Service (CS).

- Good understanding of end-to-end maintenance and service lifecycle processes and Enterprise Asset Management (EAM).

- Experience in SAP ECC 6.0 and SAP S/4HANA (HANA-based systems).

- Strong integration exposure with MM, SD, and FI modules.

- Minimum 12 end-to-end SAP implementation/rollout projects.

- Strong experience in AMS/support environments (L2/L3).

- Excellent stakeholder management and communication skills.

Preferred Qualifications:

- SAP certification in PM or CS modules.

- Exposure to S/4HANA migration or RISE programs.

- Knowledge of ITIL-based support models.

- Experience in integration with FSM tools (ServiceMax / equivalent).