Samyak Computer - Senior Team Manager - Operations

Job Title: Senior Team Manager

Location: Jaipur, India

Experience: 4-8 Years

Employment Type: Full-Time (On-site)

About the Company:

- Samyak Computer Classes is a globally recognized computer training institute with 150+ branches worldwide.

- Offering 250+ industry-relevant courses, we specialize in diverse domains such as Programming, Digital Marketing, CAD, Animation, Accounts & Finance, Web Design, MBA, Soft Skills, and Job-Oriented Training.

- We are committed to delivering quality education and career-building opportunities.

Role Overview:

- We are looking for a dynamic Senior Team Manager to lead and manage a high-performing team.

- The ideal candidate will be responsible for driving operational excellence, ensuring performance targets are met, and creating a collaborative and productive work culture.

Key Responsibilities (KRAs):

- Drive team performance and achieve monthly/quarterly operational and educational targets

- Monitor and manage daily operations to ensure smooth execution of training and administrative tasks

- Lead, motivate, and mentor a team of counselors, trainers, and support staff

- Ensure excellent customer satisfaction and handle escalations effectively

- Implement team development strategies and training plans to boost individual productivity

- Conduct regular performance reviews and provide actionable feedback

- Collaborate with department heads to align team goals with organizational objectives

- Track student feedback, placement outcomes, and quality of training deliverables

- Manage scheduling, resource allocation, and center-level reporting

- Ensure adherence to company policies, SOPs, and compliance standards

Required Skills:

- Strong leadership and team management abilities

- Proven ability to manage cross-functional teams and drive results

- Excellent communication and interpersonal skills

- Critical thinking and problem-solving mindset

- Strong organizational and time management skills

- Customer-centric approach with a focus on quality service