Samin Tekmindz - Delivery Head

Description:

About the Role:

The Head of Delivery - IT Services is responsible for leading the delivery of IT services and technology solutions for clients. This role oversees multiple projects and programs, ensuring high-quality service, on-time delivery, and customer satisfaction. The Head of Delivery acts as a strategic leader, driving operational excellence, process improvement, and team development across all delivery functions.

Key Responsibilities:

- Oversee end-to-end delivery of IT services and technology solutions for clients.

- Manage large and complex projects across multiple domains, ensuring successful outcomes.

- Develop, implement, and maintain delivery frameworks, methodologies, and best practices.

- Ensure consistent quality, timely delivery, and client satisfaction.

- Lead, mentor, and manage delivery teams across multiple technology and service streams.

- Drive operational efficiency, continuous improvement, and innovation in service delivery.

- Collaborate with senior leadership to align delivery strategies with organizational goals.

Required Qualifications:

- Bachelors or Masters degree in Computer Science, Engineering, IT, or related field.

- 12-15 years of experience in IT services delivery or technology project management.

- Proven track record of successfully managing large and complex IT projects.

- Strong understanding of global IT service delivery models and best practices.

- Expertise in project and program management methodologies (Agile, ITIL, etc.).

- Excellent leadership, communication, and stakeholder management skills.

Core Competencies:

- Strategic thinking and business acumen.

- Strong organizational and planning skills.

- Ability to manage multiple large-scale projects simultaneously.

- Leadership and team development capabilities.

- Problem-solving and decision-making skills at a senior level.

- Focus on client satisfaction, service quality, and operational excellence.

Professional Attributes:

- Collaborative and results-driven mindset.

- Ability to drive change and implement process improvements.

- Strong interpersonal and communication skills for internal teams and clients.

- Mentorship and coaching skills to build high-performing delivery teams.