Salesforce Technical Business Analyst

Job Description:

We are looking for an experienced Salesforce Technical Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will bring strong hands-on Salesforce Administration expertise combined with solid business analysis skills to gather requirements, design solutions, and configure the Salesforce platform to meet business needs.

Key Responsibilities:

- Partner with business stakeholders to gather, document, and analyze business requirements.

- Translate business requirements into functional specifications and Salesforce configuration solutions.

- Perform hands-on Salesforce configuration including objects, fields, page layouts, record types, validation rules, workflows, flows, process builder, and approval processes.

- Set up and maintain Salesforce org - user management, security/sharing rules, profiles, permission sets, roles.

- Conduct requirement workshops, stakeholder interviews, and process mapping sessions.

- Prepare BRDs, FRDs, user stories, and process flow diagrams.

- Collaborate with developers/architects to translate complex requirements into technical designs.

- Support UAT planning, test case creation, and defect triage.

- Identify gaps, propose process improvements, and recommend best-fit Salesforce solutions.

- Assist in data migration, reporting, and dashboard setup as needed.

- Provide production support and troubleshoot configuration-related issues.

Mandatory Skills:

- Strong Salesforce experience (min. 6 years).

- Strong Salesforce Administration skills - proven experience setting up and configuring Salesforce orgs from the ground up.

- Hands-on expertise in Salesforce Configuration.

- Proven experience in Requirement Gathering and Business Analysis.

- Strong understanding of Salesforce data model, security model, and automation tools (Flow, Process Builder, Validation Rules).

- Excellent communication and stakeholder management skills.

- Ability to write clear BRDs/FRDs and user stories.

Good to Have:

- Salesforce Administrator Certification (ADM 201) or higher.

- Experience with Sales Cloud / Service Cloud.

- Exposure to Agile/Scrum methodology.

- Basic understanding of Apex/Visualforce/LWC.

- Experience with tools like JIRA, Confluence, or similar for requirement tracking.