Job Summary: We are seeking a Salesforce Techno-Functional Consultant to drive the adoption, optimization, and enhancement of Salesforce solutions within the Software & Platform industry group. The ideal candidate for this role will be passionate about leveraging Salesforce's capabilities across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce) to deliver impactful business transformations. In this role, you will design, implement, and optimize Salesforce solutions, collaborate closely with clients and stakeholders, and contribute to the firm's Salesforce strategy and offerings. This is a unique opportunity to influence Salesforce adoption across global tech enterprises and help build future-ready capabilities.

Experience:

- For Consultant, Minimum 6 years of professional experience with at least 4-6 years as a Salesforce techno functional consultant.

- For Analyst, Minimum 4 years of professional experience with at least 2-4 years as a Salesforce techno functional consultant.

- Extensive experience in Salesforce implementation and enhancements.

- Demonstrated leadership in delivering Salesforce solutions across the entire project lifecycle (pre-implementation to post-implementation).

- Experience working with large technology firms, consulting, or system integrators is highly preferred

Must have Skill:

- Proven expertise in Salesforce strategy, architecture, and implementation across various clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).

- Hands-on experience with Salesforce configuration (triggers, process builders, flows) and integration technologies.

- Strong business acumen with the ability to translate Salesforce solutions into tangible business value.

- Track record of managing complex client engagements end-to-end.

- Excellent stakeholder management and communication skills (mid- to senior-level and technical teams).

- Strong project leadership and team management capabilities, with experience applying agile methodologies (Scrum, SAFe, Kanban).

- Strong oral communication skills and writing skills - experience of producing high caliber reports, papers, and presentations.

Roles & Responsibilities:

- Lead client engagements to design, develop, and implement tailored Salesforce solutions across various clouds (Sales, Service, Marketing, Experience, Communications, Media, Ecommerce).

- Collaborate with clients and market units to define business cases, transformation roadmaps, and target operating models for Salesforce initiatives.

- Advise mid- to senior-level stakeholders on leveraging Salesforce for innovation and efficiency.

- Drive end-to-end Salesforce project implementations, covering pre-implementation, discovery, design, development, and post-implementation phases.

- Facilitate workshops and deliver solutions using Salesforce capabilities, including Vlocity (EPC/CPQ/CLM/OM) and Einstein Analytics.

- Develop business requirements, user stories, and specifications, and configure Salesforce (triggers, process builders, flows).

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