Salesforce Business Analyst/Senior CX/CRM Consultant

Role : Salesforce BA

Experience : 12+ Years

Location : PAN India

NP : Immediate-90 days

JOB DESCRIPTION:

- A Senior CX/CRM Consultant will perform as an individual contributor/ lead a team on client engagements to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting / CRM implementation projects.

- The candidate is expected to bring a mix of strong Industry knowledge and CRM domain orientation in Client engagements that will include framing issues, problem-structuring, demonstrating Thought Leadership, optimizing client processes, developing solutions and driving change management.

- The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling.

Desired Skills:

- MBA from a renowned institute preferred with Proven quantitative, analytical, problem-solving, and conceptual thinking skills

- 10+ years of experience in CRM Consulting or Advisory or 15+ years of experience working in an Industry as CRM user or in front-office processes or 15 years of experience in a CRM Functional area

- Excellent client interaction/ communication skills, collaborative work style, and strong interpersonal and team skills.

- CRM Domain knowledge with experience in either of the following industries Financial Services, Manufacturing, Utilities, Logistics, Telecom, Media, Retail and Consumer goods,. Strong Industry experts with knowledge of CRM - User of CRM or participated in CRM implementation can also apply

- Ability to drive consultative selling and engagements with clients

- Strong Requirements elicitation skills - eg. Design Thinking

- Awareness of Agile methodologies