Position: Salesforce Business Analyst

Location: Noida - Onsite

Open Positions: 2

Experience: 5-8 years

Joining: Immediate to a maximum 10-day (serving notice period)

Interview Process: Final round face-to-face interview

Candidate Location: NCR-based candidates only

Budget: 18-20 LPA (Flexible)

Role Overview:

Hiring two strong Salesforce Business Analysts to bridge business stakeholders and delivery teams across Salesforce implementation, enhancement, and support initiatives. The role requires a proactive, detail-oriented professional who can own requirements from discovery through UAT and release, while ensuring practical, scalable Salesforce solutions.

Key Responsibilities:

- Lead discovery sessions, stakeholder interviews, workshops, and requirement-gathering activities.

- Analyse current business processes, identify gaps, and recommend Salesforce-led process improvements.

- Convert business needs into clear user stories, process flows, use cases, functional requirements, acceptance criteria, and solution documentation.

- Partner with Salesforce architects, developers, administrators, QA teams, and project managers to design and deliver fit-for-purpose solutions.

- Configure and validate declarative Salesforce capabilities where applicable, including objects, fields, page layouts, validation rules, flows, reports, dashboards, security, and sharing.

- Support requirements and solution design across Sales Cloud, Service Cloud, Experience Cloud, Lightning Experience, and related Salesforce capabilities.

- Manage and refine product backlogs; facilitate backlog grooming, sprint planning, demos, retrospectives, and other Agile ceremonies.

- Define test scenarios, coordinate SIT/UAT, support defect triage, validate fixes, and obtain business sign-off.

- Prepare process maps, BRDs/FRDs, functional specifications, data-mapping documents, release notes, training materials, and user guides.

- Work with integration teams to document data flows, interface requirements, API dependencies, error handling, and business rules.

- Support data migration activities, including field mapping, data-quality validation, reconciliation, and business acceptance.

- Provide clear project updates, raise risks/dependencies early, and manage stakeholder expectations.

- Deliver end-user training and support change-management activities during go-live and adoption phases.

- Ensure solutions follow governance, security, compliance, and Salesforce best-practice standards.

Required Skills & Experience:

- 58 years of Business Analysis experience, with significant experience in Salesforce projects.

- Proven end-to-end experience on Salesforce implementation, enhancement, migration, integration, or managed-services engagements.

- Strong functional knowledge of Salesforce CRM, especially Sales Cloud and Service Cloud; knowledge of Experience Cloud is preferred.

- Good understanding of Salesforce data model, security model, profiles, permission sets, roles, sharing, reports, dashboards, workflows, flows, and validation rules.

- Working knowledge of Salesforce integrations, REST/SOAP APIs, middleware concepts, and data migration processes.

- Strong experience writing user stories, acceptance criteria, functional specifications, process flows, and test cases.

- Hands-on Agile/Scrum experience and proficiency with Jira, Confluence, Azure DevOps, or similar tools.

- Strong UAT ownership: test planning, test-case preparation, defect management, user coordination, and sign-off.

- Excellent analytical, problem-solving, communication, stakeholder-management, and presentation skills.

- Previous experience working with a reputed MNC is mandatory.

- Salesforce Certified Business Analyst certification is strongly preferred; Salesforce Administrator, Platform App Builder, or Consultant certifications are an advantage.