Salesforce Business Analyst

Description:

We're Hiring: Salesforce Business Analyst Q2C.

We are seeking a detail-oriented and analytical Business Analyst to join our team, specializing in business process mapping for Quote to Cash (Q2C) domains.

This role will play a critical part in analyzing, documenting, and optimizing end-to-end Q2C processes.

Location: Pune.

Work Mode: Hybrid Mode.

Role: Salesforce Business Analyst Q2C.

What You'll Do:

- Analyze and document current-state Q2C processes, including quoting, contract management, order processing, invoicing, collections, and revenue recognition.

- Collaborate with cross-functional teams (Sales, Finance, Legal, Operations, IT) to gather requirements, identify pain points, and map out process flows using industry-standard methodologies and tools.

- Develop current-state process maps to aid in issues remediation and overall Q2C transformation program.

- Facilitate interviews with stakeholders to document current-state processes and ensure alignment with business goals.

- Define and track key performance indicators (KPIs) for Q2C processes, providing actionable insights to drive continuous improvement.

- Ensure process documentation is up-to-date, accessible, and compliant with internal controls and external regulations.

- Partner with technology teams to translate business requirements into system enhancements or automation opportunities.

What Were Looking For:

- Bachelors degree in business administration, Finance, Information Systems, or a related field.

- 3+ years of experience as a business analyst, process analyst, or similar role, with a focus on Q2C or related business process domains.

- Strong knowledge of end-to-end Q2C processes and best practices.

- Proficiency in process mapping tools (e.g., Visio, Lucidchart, ARIS) and methodologies (e.g., BPMN, Lean, Six Sigma).

- Excellent analytical, problem-solving, and organizational skills.

- Strong communication and facilitation skills, with the ability to work effectively with stakeholders at all levels.

- Experience with ERP, CRM, or Q2C-related systems (e.g., Salesforce, SAP, Oracle) is a plus.