Salesforce Business Analyst

Work Mode: Work From Office

Experience: 4+ years

About the Role

We are looking for a highly skilled Salesforce Business Analyst to join our team.

The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that Salesforce solutions are aligned with organizational goals and processes.

This role requires strong analytical thinking, communication skills, and a solid understanding of the Salesforce platform.

Key Responsibilities

- Gather, analyze, and document business requirements from stakeholders.

- Translate business needs into Salesforce solutions and configurations.

- Collaborate with cross-functional teams to design and optimize workflows.

- Create detailed documentation, process maps, and user stories.

- Support system testing, UAT, and ensure smooth deployments.

- Monitor system performance and suggest improvements.

- Provide training and support to end-users on Salesforce functionalities.

Required Qualifications

- Bachelors degree in Computer Science, IT, Business Administration, or related field.

- 4+ years of proven experience as a Salesforce Business Analyst.

- Strong knowledge of Salesforce platform, features, and best practices.

- Proficiency in requirements gathering, documentation, and stakeholder management.

- Salesforce certifications (preferred).

- Excellent problem-solving, communication, and presentation skills.

Why Join Us

- Opportunity to work on impactful projects with cutting-edge CRM solutions.

- Collaborative work environment with growth opportunities.

- Be part of a team driving digital transformation in business processes