SalesDuo - Head - Account Management - Growth & Strategy

About the Role:

- Own client retention and churn reduction strategies.

- Collaborate with sales and marketing teams to identify new opportunities.

2. Cross-functional Collaboration:

- Serve as the voice of the customer internally, driving product and process improvements.

3. Operational Excellence:

- Track, analyze, and present account health metrics to leadership.

- Implement client feedback loops to continuously improve service delivery.

4. Client Relationship Management:

- Develop trusted advisor relationships with stakeholders at all levels, including C-suite executives.

- Oversee resolution of client escalations and complex issues.

5. Leadership & People Management:

- Define team KPIs, monitor performance, and implement growth and development plans.

- Build a culture of accountability, collaboration, and client-first excellence.

Key Skills & Qualifications

- Proven track record of managing and scaling teams in a fast-paced environment.

- Strong business acumen with the ability to understand client needs and align them with company offerings.

- Excellent communication, negotiation, and stakeholder management skills.

- Analytical mindset with experience using CRM and account health tracking tools.

- Self-driven, outcome-focused, and comfortable working in the US shift Time Zone

More Details:

- Shift time: 5PM to 2AM

- Working days: Monday to Friday