SalesDuo - Head - Account Management

About the Role:

We are seeking an experienced Head Account Manager to lead our Account Management function. This role is ideal for a dynamic professional with strong expertise in client relationship management, account growth strategies, P&L, category management, brand management, and proven leadership in managing teams.

Key Responsibilities:

1. Strategic Growth & Retention:

- Drive revenue growth through upselling, cross-selling, and expanding client portfolios.

- Own client retention and churn reduction strategies.

- Collaborate with sales and marketing teams to identify new opportunities.

2. Cross-functional Collaboration:

- Work closely with product, operations, and marketing to align on client needs and business priorities.

- Serve as the voice of the customer internally, driving product and process improvements.

3. Operational Excellence:

- Standardize account management processes and ensure adoption of best practices.

- Track, analyze, and present account health metrics to leadership.

- Implement client feedback loops to continuously improve service delivery.

4. Client Relationship Management:

- Act as the senior point of contact for key accounts, ensuring strategic alignment and long-term partnership success.

- Develop trusted advisor relationships with stakeholders at all levels, including C-suite executives.

- Oversee resolution of client escalations and complex issues.

5. Leadership & People Management:

- Lead, mentor, and inspire a team of Account Managers and Customer Success professionals.

- Define team KPIs, monitor performance, and implement growth and development plans.

- Build a culture of accountability, collaboration, and client-first excellence.

Qualifications & Skills:

1. 7+ years of proven experience in Account Management, Brand Management, Category Management, or Client Services.

2. Strong track record of managing large accounts and delivering measurable growth.

3. Experience in people management and team leadership.

4. Excellent communication, negotiation, and relationship-building skills.

5. Strategic thinker with strong problem-solving abilities.

6. Strong analytical skills with experience in reporting and insights-driven account planning.

7. Familiarity with eCommerce, SaaS, or digital services preferred.

More Information:

1. This is a US shift job. Shift timings are 5pm - 2am

2. Working days are Monday to Friday

3. This is a remote position

4. Preferred candidates who can join within 30-45 days