Role: Sales Operations, Strategy and Growth (part of Founders Office)

Location: Ahmedabad

Reporting to: Cofounder

Coverage: Domestic & International Markets

Travel: As required (pan-India & selective international)

Act as a strategic execution partner to the Cofounder, responsible for driving revenue intelligence, sales effectiveness, cost discipline, AI-led sales operations, and go-to-market execution across all company's products and geographies. This role ensures data-driven decisions, scalable sales processes, and predictable growth.

Key Responsibilities:

Revenue & Growth Forecasting:

- Own revenue forecasting across products.

- Track and analyze MoM, QoQ, YoY growth by product, channel, and geography.

- Highlight risks, growth levers, and corrective actions.

Sales Strategy & Policy:

- Define sales strategies and policies for:

1. BDE / Inside Sales (Online)

2. Field Sales (Offline)

- Create sales playbooks, pricing logic, and approval workflows.

- Support PMF validation, market sizing, competition analysis, and GTM execution.

Sales Operations & SOPs:

- Identify improvement areas and design scalable SOPs across the sales lifecycle.

- Ensure teams have the right tools, training, and execution discipline.

Lead Funnel & Conversion Optimization:

- Identify new lead generation opportunities for online and offline teams.

- Analyze CRM flow and lead leakage.

- Improve Lead - Demo - Closure conversion ratios.

- Analyze and help improve Visit, Demo & Closure Analytics.

Customer Feedback & AI Insights:

- Track product-wise customer feedback.

- Implement AI-driven sentiment analysis and call analytics to improve outcomes.

Org Structure, Budgeting & KPIs:

- Design product-wise sales hierarchy and budget allocation.

- Track fixed, variable, marketing, incentive, and travel costs.

- Define and monitor KPI & KRA at team and individual levels.

Incentive & Unit Economics:

- Design product-wise incentive structures aligned to growth targets.

- Analyze revenue vs fixed cost, incentive cost, and marketing cost.

- Track CAC, payback period, and product-level P&L insights.

Key Skills & Profile:

- 2-5 years relevant experience, preferably in a SaaS company.

- Strong analytical, financial, and business acumen.

- Deep understanding of Sales Ops, CRM, and GTM execution.

- Advanced Excel / BI / CRM tools proficiency.

- High ownership, confidentiality, and founder-level maturity.

- Ability to work hands-on and travel as needed.

Success Metrics:

- Improved revenue predictability and conversion ratios.

- Strong cost and incentive efficiency.

- Faster GTM execution.

- Clear, data-backed decision support to Cofounder.