Key Responsibilities

1. Business Development & Sales Growth

- Achieve monthly and annual disbursement targets for Loan Against Property (LAP) products.

- Source new business opportunities through DSAs, connectors, channel partners, and direct sourcing.

- Identify and develop strategic relationships to expand market reach in assigned territories.

- Manage end-to-end customer acquisition including lead generation, documentation, and loan closure.

- Cross-sell other financial products (Home Loans, Business Loans, Insurance) to existing and new customers.

2. Channel & Partner Management

- Build and nurture strong relationships with channel partners, DSAs, and real estate developers.

- Conduct periodic partner engagement programs to enhance loyalty and business volumes.

- Ensure partner onboarding, documentation, and compliance are as per company policies.

- Monitor partner performance metrics and address gaps proactively through training and support.

3. Customer Relationship Management

- Act as the primary point of contact for customers from application to disbursement.

- Deliver a seamless and transparent loan experience through effective communication and follow-up.

- Resolve customer issues promptly while maintaining high levels of customer satisfaction.

- Ensure customers are well-informed about loan terms, repayment schedules, and documentation requirements.

4. Credit & Risk Coordination

- Work closely with the credit and risk teams to ensure cases are evaluated accurately and within turnaround timelines.

- Ensure all proposals adhere to internal credit policy, regulatory guidelines, and documentation standards.

- Conduct preliminary financial and property due diligence before file submission.

- Maintain a healthy portfolio by ensuring quality sourcing and minimizing delinquencies.

5. Market Analysis & Strategy

- Track competitor offerings, market trends, and property valuations in assigned geography.

- Develop strategies to capture emerging opportunities and counter competition.

- Provide timely feedback to management regarding market developments, rate sensitivity, and product gaps.

- Assist in creating marketing and promotional strategies for LAP products.

6. Team Leadership & Coordination (if applicable)

- Lead, motivate, and mentor a team of sales officers and relationship managers.

- Set clear performance goals, review progress, and coach team members for skill enhancement.

- Drive operational excellence through effective coordination with internal stakeholders (Operations, Legal, Technical, Collections).

Key Performance Indicators (KPIs)

- Achievement of monthly/quarterly LAP disbursement targets.

- Growth in active channel partner base.

- Portfolio quality (NPA %, delinquency ratio).

- TAT (Turnaround Time) for login to disbursement.

- Customer satisfaction and retention rate.

- Compliance and audit adherence.

Required Skills & Competencies

Technical & Functional Skills

- In-depth understanding of Loan Against Property products, processes, and documentation.

- Strong knowledge of financial statements, property valuation, legal documentation, and income assessment.

- Experience in channel sales and direct customer acquisition.

- Proficiency in MS Office tools (Excel, PowerPoint, CRM tools).

- Understanding of regulatory and credit norms governing secured lending.

Behavioral & Soft Skills

- Strong relationship management and negotiation abilities.

- Excellent communication and presentation skills.

- Entrepreneurial mindset with a focus on achieving targets.

- High level of integrity, professionalism, and customer orientation.

- Ability to work independently and manage multiple priorities.

Qualifications

- MBA/PGDM in Sales, Marketing, or Finance preferred.

- Minimum 5 to 10 years of relevant experience in LAP / Mortgage / Secured Loans with NBFCs or Banks

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Posted By

Deepti

Senior Manager - Talent Acquisition at Questa Talent Solutions

Last Active: 26 November 2025

Job Views:
107

Applications: 19

Recruiter Actions: 0

Posted in

Sales & Marketing