Sales Manager - Kitchens Products

Job Description:

Sales & Client Engagement:

- Manage the complete sales process from enquiry to handover for kitchen projects.

- Handle walk-ins, referrals, and follow-ups on leads from the bathroom and wood floor teams.

- Visit architect and interior designer offices regularly to introduce the product range, present samples, and generate new enquiries.

- Conduct frequent client meetings across the city/region to drive high-touch engagement and ensure seamless closure.

- Assist in design development and revisions, collaborating with in-house designers using our tools and others like AutoCAD.

- Be available for site visits and follow-ups to support conversion and post-sale coordination.

- Build strong relationships with architects, designers, and homeowners.

- Drive personal sales targets while maintaining premium service delivery.

Internal Coordination & Communication:

- Collaborate actively with the Senior Sales Managers and associated Team Leaders from Bathrooms or Wood Floors.

- Work with product teams for pricing and availability, and operations for fulfillment timelines.

- Coordinate samples, mock-ups, and client presentations as needed.

- Support team communication with Senior Managers of other verticals (Bathrooms, wood floors) where applicable.

Site Handling & Execution:

- Coordinate with the installation & logistics teams, and clients team for smooth delivery and installation.

- Personally oversee installations for important or escalated projects.

- Monitor site progress and escalate any concerns to the appropriate manager.

- Ensure timely documentation, client updates, and issue resolution.

Showroom Presence & Presentation:

- Maintain the highest standards of grooming and conduct as a brand representative.

- Ensure products are correctly displayed and presented to luxury standards.

- Be present in key client meetings, walkthroughs, and presentations.

Experience Required:

- 12-15 years of experience in interiors, building materials, or project-based B2C sales.

- Background in luxury or design-focused retail is preferred.

- Prior exposure to HNI clientele and architect community is advantageous.

- Well-groomed and presentable - essential for a luxury retail environment.

- Demonstrated ability to work in a structured sales environment.

- Analytical, problem-solving, and conflict-resolution mindset.

- Comfort with CRM tools and MS Office for day-to-day operations.

- Experience with design tools such as AutoCAD or equivalent.

Knowledge and Skills:

- Excellent verbal and written communication skills.

- Strong follow-up discipline and client coordination.

- Ability to problem-solve and escalate site or client-related issues effectively.

- Willingness to travel locally for meetings and site visits.

- Respectful of reporting hierarchy - reports to Senior Sales Manager and Store Head.

- Collaborates well across product divisions.

- Will need to gain good understanding of Kitchen products, features, installation techniques, finishes, and luxury interiors.

Working Conditions:

- This role involves frequent interactions with clients, architects, and cross-division teams.

- Reports to: Senior Sales Manager - Kitchens & Store Head (with coordination with the assigned Team Leader or Key Account Manager in Wood Floors & Bathroom Division)