Sales Manager - CRM/Telesales - Subscriptions Business

Job Description:

Role Overview:

We are looking for an experienced and results-driven Sales Manager Inside Sales to lead a high-performing team responsible for converting app users into paid subscribers. This is a revenue-owning role where you will drive subscription growth by managing an inside sales team, improving conversion rates, and building a culture of performance.

The ideal candidate has experience leading high-volume inside sales or telesales teams in a fast-paced, target-driven environment and is passionate about coaching teams, optimizing sales processes, and delivering exceptional customer experiences.

Key Responsibilities:

- Lead, mentor, and develop a team of Inside Sales Executives and Team Leaders to consistently achieve revenue targets.

- Drive conversion of warm, inbound leads into paid subscriptions through consultative selling.

- Monitor and improve key sales metrics including lead conversion, call productivity, revenue, and pipeline health.

- Conduct regular call audits, coaching sessions, and performance reviews to enhance team effectiveness.

- Develop and refine sales pitches, objection-handling techniques, and customer engagement strategies.

- Collaborate with Marketing, Product, and Customer Success teams to improve lead quality and customer experience.

- Forecast sales performance, analyze funnel metrics, and identify opportunities to improve productivity and conversion.

- Ensure adherence to sales processes, CRM hygiene, and compliance requirements.

- Foster a high-performance, customer-centric culture focused on continuous improvement.

Ideal Candidate:

- 5-10 years of experience in Inside Sales, Telesales, or Subscription Sales.

- Minimum 2 years of experience managing and coaching inside sales teams.

- Proven track record of consistently achieving and exceeding revenue targets.

- Experience selling subscription-based products, financial services, SaaS, digital products, or other consumer-facing offerings.

- Strong understanding of sales funnels, lead management, CRM systems, and sales analytics.

- Excellent people management, coaching, communication, and stakeholder management skills.

- Highly analytical, data-driven, and comfortable working in a fast-paced, growth-oriented environment.