Sales Lead - Medical & Scientific Instruments

Sales Leader - Medical & Scientific Instruments

Description:

Key Responsibilities (Sales + Service)

Sales Leadership

- Own national sales strategy, planning & revenue growth.

- Drive aggressive annual sales & profitability targets.

- Strengthen dealer/distributor network across India.

- Lead key account management for enterprise customers (labs, pharma, research, diagnostics, industry).

- Build & mentor a high-performing sales team across regions.

Service & Customer Support Leadership

- Lead pan-India service operations: installation, maintenance, breakdown support, AMC renewals.

- Improve critical service KPIs: uptime, TAT, MTTR, customer satisfaction, NPS.

- Ensure service engineers are trained on new products & safety standards.

- Build a strong customer experience framework across touchpoints.

Cross-Functional Strategy

- Partner closely with Product, Marketing, Supply Chain & Finance teams.

- Provide market insights & customer intelligence for new product strategy.

- Enable digital tools (CRM, service management, sales automation).

People Leadership

- Lead & develop regional sales & service managers.

- Create a culture of performance, accountability & customer-first mindset.

- Manage a geographically dispersed team.

Ideal Candidate Profile

- 12-16 years experience in Sales/Service leadership.

- Strong exposure to Laboratory Equipment, Analytical Instruments, Diagnostic Devices, Industrial/Process Equipment, Scientific Instruments.

- Proven track record in P&L ownership, business scaling & channel management.

- Experience handling pan-India teams & large enterprise customers.

- Excellent stakeholder management, negotiation & leadership skills.