Sales Development Specialist - IT

Description: About the job - SaaS Products

About the company: It is a digital marketing and Software Services company that offers fullstack digital marketing and software services focused on helping companies realize higher returns on their investment.

We help medium and small-sized companies achieve full capability and enable their go to market strategy.

By combining the power of capable people, powerful tools, and domain expertise we deliver services that meets global standards.

We realize that services is not a one-skill game.

It is difficult for all businesses to build and maintain a sufficient bandwidth with diverse skills that are trained on the latest tools and technologies.

We leverage our global expertise to help businesses fill this gap and to reinforce their functions.

We are funded by a private equity fund with a history of nurturing tech service providers and creating sustainable enterprises.

We are head quartered in the United States of American and our India office if located in Coimbatore

Work Location: Work From Office - Coimbatore

Education Qualification Required: Any UG/PG Degree

Total Years of Experience Needed: 5 to 7 Yrs

Relevant Years of Experience in the required role: 4 to 6 Yrs

Job Description / Outlines the responsibilities of the role: Deep expertise in the SaaS sales cycle, including the mechanics of Freemium-to-Paid conversion, product-led growth, and low-friction demo enrolment.

Roles, Responsibilities and Duties / Tasks and duties that define the role:
- Proactively engage high-intent trial users who show deep product usage but have not yet converted, providing personalized support to resolve adoption blockers (Trial Success Support).

- Conduct timely, professional sales follow-ups on all BoFU MQLs, including leads from Demo Enrollment campaigns, Freemium-to-Paid workflows, and Abandoned Purchase carts.

- Work in lockstep with the SaaS Execution SME to analyze the performance of automated campaigns, identifying points of friction where human intervention (the SDR) can be most effective.

- Execute follow-up calls for closure on qualified leads nearing the end of their free trial or in negotiation for annual contracts.

- Systematically gather and report field intelligencereasons for non-conversion, common objections, and feature requestsback to the SaaS Execution SME.

Must-Have Skills: