Description:

Job Title: Sales & CRM Lead (Founders Office)

Location: Bangalore

Role Type: Full-time | Leadership

About the Role:

We are seeking a highly capable Sales & CRM Lead to work directly with the Founder and manage the end-to-end sales pipeline, client relationships, and customer experience operations. This is a high-ownership role blending strategic sales, CRM leadership, operational coordination, and relationship management.

You will drive revenue, guide clients through the full decision-making journey, and ensure a world-class experience from onboarding to long-term retention. This position requires someone who is structured, relationship-driven, calm under pressure, and strong at communication, negotiation, and problem-solving.

Key Responsibilities:

Customer Experience & CRM Leadership:

- Build and lead a high-performing CRM team that acts as the primary point of contact for all client queries.

- Ensure timely resolution of client issues by coordinating with operations, facilities, finance, and tech teams.

- Develop and refine SOPs, workflows, and service standards across the customer lifecycle.

- Manage escalations requiring senior judgment and empathy.

- Track NPS, CSAT, ticket resolution times, and continuously improve service quality.

Sales & Relationship Management:

- Own the full sales cycle: first call site visit proposal negotiation closure onboarding.

- Drive enterprise/B2B sales while maintaining strong relationships with key clients and decision-makers.

- Support the Founder in strategic sales, deal structuring, and enterprise partnerships.

- Build and maintain a strong broker and channel partner network.

- Deliver a smooth client onboarding experience that reinforces trust and long-term engagement.

What You Bring:

- 3-7 years of experience in co-working, commercial real estate, or space-as-a-service industry roles.

- Proven experience in B2B/enterprise sales and customer relationship management.

- High emotional intelligence and strong communication skills.

- Excellent negotiation and closing abilities; comfortable in high-stakes client conversations.

- Ability to mentor and lead CRM team members.

- A process-driven mindset with experience building and improving workflows.

- Strong ownership, problem-solving ability, and the maturity to work closely with founders.

Preferred Skills:

- Experience handling premium or enterprise clients.

- Prior exposure to founders office or high-growth startup environments.

- Familiarity with CRM tools (HubSpot, Salesforce, Zoho).

Why Join Us?:

- High-impact role working directly with the Founder.

- Opportunity to shape customer experience and revenue strategy.

- Strong growth potential in a fast-scaling workspace brand.

- Autonomy, ownership, and the ability to build systems from the ground up.