Sagility - Senior Manager/Associate Director - Organization Development
3.9
2,303+ Reviews
Description:
About Sagility
Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION
We have 35,000+ employees in 15 cities across 5 countries India, Philippines, USA, Jamaica, and Colombia.
About Sagility Technology
We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes.
About Sagility Care Management
A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction.
Job Details
Job Title: Senior Manager/ Associate Director OD
Reporting to: Sr. Director OD
Location: Bangalore
Experience: 12 to 15 years
Working Hours/ Days: 5 Days
Shift: 2 PM or 12 AM
Company URL
http://www.sagilityhealth.com
Desired skills and qualification:
Education: Bachelor's Degree or Equivalent. Postgraduates preferred.
Experience: Work experience of 12+ years; 3-5 year experience in managerial capacity; >5 year experience in the area of behavioral and leadership training.
Roles & Responsibilities:
Primary responsibilities:
Customer related:
- Help improve and build the Organization Development culture and vision in the process
- Assist with the deployment of strategic plans around people development to support business
- Develop, implement and facilitate training programs (Behavioral, Leadership and Managerial) for target audience
- Serve as an effective business partner, supporting the development, implementation and delivery of Learning Solutions
- Build solid cross-functional relationships
- Design learning strategies to fill needs as identified through analysis
- Ensure regular and effective stakeholder interactions
People related:
- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including coaching.
- Conduct training sessions and leadership sessions.
- Contribute and drive key organizational initiatives.
Process related:
- Develop/ Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness
- Identify skill and knowledge requirements for Processes through TNIs
- Actively pursue self-improvement opportunities through on the job processes
- Conduct Corporate Induction and work towards ongoing enhancements to improve employee experience
Secondary responsibilities (if any):
- Customer related
- Financial related
- People related
Process related:
Knowledge:
- Good understanding of business & its functionalities in general and service industry.
- Deep knowledge of Adult Learning principles and techniques to engage participants in the virtual and F2F environment.
- Expertise in TNA processes.
- Knowledgeable in various Learning Best Practices within the industry.
- In-depth Knowledge of Leadership & Behavioral Concepts.
- Deep Instructional design knowledge to design, develop/ customize content.
- Excellent analytical skill and knowledge of MS Office.
- Knowledge of LMS, learning tools and virtual collaboration tools essential.
- Practical knowledge of people management.
Skills:
- Excellent facilitation (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels.
- Proven client relationship and consulting skills.
- Good Interpersonal skills leveraged to build relationships to accomplish organizational goals.
- Proven ability to use analytics to analyze client needs and agree on client specifications for learning content/materials.
- Proven experience in coaching, mentoring and developing others
- A strong problem solver with excellent organization and time management skills.
- Excellent listening, oral, and written communication skills.
- Ability to handle and deliver many and diverse projects and tasks including partnering with external entities (as required).
- Capability of handling mature audience (Sr. Managers and above) from various functions and business situations.
Attitude:
- Highly motivated to engage a group of individuals.
- Positive outlook towards challenges and problem-solving.
- Ability to give constructive feedback.
- Self driven and Assertive.
- Enthusiasm, flexibility and creativity at work.
- Strong technical/operational knowledge.
- Ability to work in a diverse environment.
Domain expertise, if any:
- 3-5 years proven success as an internal/external trainer in behavioral/ managerial training and development practitioner with experience in coaching, mentoring and delivering talent development projects to fulfill business needs.
- Understanding of training processes and practices for adult learners. Need to have a proven track record of handling teams.
- Experience in benchmarking HRD best practices.
Objective and responsibilityL
- Strategic Thinking
- Driving Performance and results
- People Management
- Client relationships
Your life with us
Sagility believes in Doing Right by its People.
We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.
We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.
We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities.
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