Job Description | AM - Transport Operations

About Sagility:

Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.

Sagility- combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix- Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION

We have 35,000+ employees in 15 cities across 5 countries - India, Philippines, USA, Jamaica, and Colombia.

About Sagility Technology:

We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes.

About Sagility Care Management:

A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction.

Job Details

Manager - Transport Operations

Reporting to: Sr. Director - CREST

Location: Bangalore

Working Hours/ Days: 5 Days

Experience: 7 to 10 years

Shift: US Shifts (6 PM - 3 AM)

Company URL: http://www.sagilityhealth.com

Desired skills and qualification:

- This individual will supervise the functions related to Logistics, Transport and Travel, and Fulfillment, which will cover - provision of service vehicles, third-party transport bookings, coordination with Operations for travel and hotel reservations to support business operational requirements, and asset deployment and retrievals.

- The individual will ensure that support is provided for logistical requirements and ensure optimal performance and efficiency of resources. Will also be responsible for key continuous improvement initiatives in the area of logistics, travel and transport processes, systems, and policy. Will ensure to be an effective back-up to both peers & DM.

Experience : 7 to 10 Years experience.

- Manage the provision of support for Operations' logistical requirements. Supervise the coordination and deployment of fleet vehicles, third-party logistics partners, booking of travel and hotel reservations, and fulfillment-related tasks. Review and prepare reports, ensure operational efficiency and quality of service provided by our logistical resources.

- Involved in all aspects of Logistics, Travel and Transport activities. Ensure that all documentations and requirements are managed and easily retrieved.

- Build good Vendor and Stakeholder relationships.

- Propose process improvement initiatives and guide juniors in the team both on technical and soft skills.

- Participation in inter-departmental projects and collaboration.

- Groom and nurture direct reports and evaluation of team performance.

- Work with Team on for all Audit & Compliance and ESG related activities.

Roles & Responsibilities :

- Provide logistical requirements for business related functions which includes provision of transport vehicles, coordination for travel and hotel bookings for arriving clients, business partners, global leaders, etc.

- Provide service vehicles for operational requirements and fulfillment, including interfacility transfers, official business travels, business continuity, and work at home asset deployment and retrievals

- Responds to complaints and concerns on fleet and logistics services

- Supervision on the daily operations of fleet service vehicles, drivers, and third party logistics partners

- Oversees that repair and maintenance of company owned vehicles are done on schedule

- Prepares and reviews report on utilization, maintenance, operational costs, and consumption of company owned vehicles

- Reviews report on utilization and cost analysis of third party logistics partners

- Participation in Business Continuity Plan (BCP) drills, tabletops, and activities

- Establish good business relationships with third party vendors

- Evaluate team performance and implement process improvement initiatives

- Dissemination of memorandums, information campaigns related to Logistics, Travel and Transport.

Mandatory Skills :

- Proficient in English (verbal and written).

- Excellent analytical and problem solving skills.

- Excellent planning, scheduling, organizing, and time management.

- Knowledge in MS applications, preferably advanced in Excel, Word, and PowerPoint.

- Knowledge in SAP, ARIBA, Workday, QISMS, CAPA.

- Excellent customer service, communication, and presentation skills.

- Knowledge in cost comparative analysis.

- eople Management skills.

- Interdepartmental coordination and collaboration.

- Formulation and implementation of policies and procedures.-

Preferred Skills :

- Public, stakeholder, client/partner relations and management.

- Ability to draft policies and guidelines.

- Quick to adopt to company culture.

- Flexibility and adaptability.

- Display enthusiasm at work place.

- Objective and responsibility

- Strategic Thinking

- Driving Performance and results

- People Management

- Client relationships

Your life with us

Sagility believes in Doing Right by its People.

We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.

We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.

We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities.