Sagility - Manager - HR Business Partner - Voice Process

- Act as the HR Business Partner for voice/contact center operations, supporting Operations and Delivery leaders on people matters.

- Manage the complete employee lifecycle for voice processes: onboarding, performance management, engagement, discipline, and exits.

- Drive attrition control, retention initiatives, and engagement plans in a high-volume, 24x7 environment.

- Handle employee relations cases, grievances, investigations, and statutory compliance aligned to labor laws.

- Partner with TA and WFM teams on manpower planning, hiring forecasts, and ramp-ups.

- Track and analyze HR metrics (attrition, absenteeism, productivity, engagement scores) and share actionable insights with business leaders.

- Support change management, policy implementation, and leadership capability building within voice programs.

- Manage and guide HR executives supporting multiple voice accounts.