Description:

Job Title: Manager Brand & Comms Operations (Global Brand & Corporate Communications)

Function:

Global Brand & Corporate Communications

Location: India (Onsite-Bangalore, AMR office)

Reporting to: AVP Global Brand & Corporate Communications

Role Overview:

We are looking for a detail-oriented, analytically strong, and highly reliable Brand Operations professional who will be responsible for all backend operation.. of the Global Brand & Corporate Communications team.

This role will support multiple verticals including Internal Communications, Client Experience, Workspace Branding, Talent Branding, Leader Communications, and Social/Digital Marketing by driving reporting, dashboards, workflow tracking, vendor & budget coordination, and stakeholder management.

The role will work closely with VPs, AVPs, Finance, Procurement, and external vendors, ensuring smooth operations, financial hygiene, and data-driven decision-making across the function.

Key Responsibilities:

1. Workflow Management:

- Act as a back-end support for the Global Brand & Corporate Communications function, tracking workstreams across all sub-teams.

- Create and maintain workflow trackers (project-wise, team-wise, and priority-wise).

- Coordinate with internal stakeholders to collect inputs, timelines, dependencies, and status updates.

- Flag risks, delays, and bottlenecks proactively.

- Support leadership with weekly, monthly, and quarterly operational reviews.

- Administrative support for Lead- Global Brand & Corp Comm

2. Reporting, Analytics & Dashboards:

- Collate data from multiple sources (internal comms, digital, client experience, talent branding, etc.).

- Analyze performance metrics and create structured performance reports.

- Work with VP/AVP to build leadership dashboards (KPIs, progress, ROI, budget utilization).

- Prepare presentation-ready reports for internal reviews and leadership forums.

- Ensure consistency, accuracy, and insights in all reporting outputs.

3. Repository & Knowledge Management:

Own and manage the central repository for:

- Campaign plans

- Reports & dashboards

- Creative assets

- Vendor documents & contracts

- Ensure version control, easy access, and documentation hygiene.

- Create SOPs and templates for recurring processes.

4. Finance, Budget & Vendor Management (Tactical):

- Support budget tracking and utilization reporting for the Brand & Communications function.

- Raise PRs (Purchase Requisitions) in coordination with internal stakeholders.

- Track PO issuance and link it to vendor deliverables.

- Coordinate with vendors for invoice submission.

- Maintain a vendor invoice tracker (invoice status, approval, submission, payment).

- Follow up with Finance & Procurement teams for timely payments.

- Ensure compliance with internal finance and procurement processes.

5. Stakeholder Coordination:

Act as the single point of coordination between:

- Brand & Comms teams

- Finance

- Procurement

- External vendors/agencies

- Enable smoother communication and faster closures.

- Support leadership in managing cross-functional dependencies.

Key Skills & Competencies:

Must-Have Skills:

- Strong project coordination

- Advanced proficiency in MS office, AI tools

- Experience creating dashboards, trackers, and performance reports

- Strong understanding of finance basics, PR/PO processes, and invoicing

- Excellent attention to detail and documentation skills

- Ability to work with senior stakeholders (VP/AVP level)

Good to Have:

- Experience in Brand, Marketing, Communications, or Agency environments

- Familiarity with tools like Workday/Power BI / Tableau / Smartsheet / Asana / Monday / Jira

- Basic understanding of digital marketing and communications metrics

- Exposure to global or multi-geo teams

Behavioural Attributes:

- Highly organized and structured

- Proactive problem-solver

- Comfortable juggling multiple stakeholders and priorities

- Strong follow-through and ownership mindset

- Calm under pressure and deadline-driven

- Discretion and confidentiality in handling leadership information

Experience & Qualification:

- 6-10 years of experience in Operations, Brand Ops, Marketing Ops, or Business Operations

- Bachelors degree in business, Management, Communications, or related field

- MBA or Operations/PMO certification is a plus

Why This Role Matters:

This role is critical in enabling the Brand & Corporate Communications team to scale efficiently, remain financially disciplined, and operate with clarity, structure, and data-backed decision-making.