Sagility - Associate Director - HR Business Partner - Voice Process

- Strategic HRBP for large-scale voice/contact center operations, partnering closely with Operations, Delivery, and Leadership teams.

- Own end-to-end employee lifecycle for voice processes: workforce planning, onboarding, performance management, engagement, and exits.

- Drive talent strategy for high-volume environments-attrition control, retention levers, succession planning, and capability building.

- Lead employee relations, disciplinary processes, and compliance in a fast-paced, 24x7 operations setup.

- Use people analytics to track attrition, productivity, absenteeism, and engagement; translate insights into action plans.

- Coach and influence senior operations leaders on culture, change management, and organizational effectiveness.

- Manage and mentor HR teams supporting multiple voice programs/accounts.